Kim Dortch

Detail-oriented administrative and healthcare professional with experience in hospital coordination, guest services, and high-volume data entry. Strong communicator known for accuracy, professionalism, and efficiency in fast-paced environments. CPR certified with knowledge of medical terminology, HIPAA compliance, and electronic record systems.

Guest Service Associate - The Westin Hotel

(2023-07 - 2026-01)

• Check guests in and out following company procedures
• Process reservations, payments, and guest requests
• Resolve guest concerns with professionalism
• Maintain safety and cleanliness of front desk areas

Data Entry Specialist - Nemarc Staffing

(2020-09 - 2023-06)

• Entered and verified vehicle registration and VIN data
• Prepared written correspondence and mail notifications
• Answered inbound calls with professional communication

Health Unit Coordinator - Baptist Memorial Hospital

(1986-02 - 1994-11)

• Supported hospital unit operations using EPIC
• Processed patient admissions and discharges
• Coordinated communication between nursing staff
• Answered call lights and recorded patient temperatures

Health Unit Coordinator - Baptist Memorial Hospital

(2019-05 - 2020-08)

• Supported hospital unit operations using EPIC
• Processed patient admissions and discharges
• Coordinated communication between nursing staff
• Answered call lights and recorded patient temperatures

Certificate - Health Unit Coordinator - TENNESSEE COLLEGE OF APPLIED TECHNOLOGY

Certificate - Criminal Justice Training - TENNESSEE COLLEGE OF APPLIED TECHNOLOGY

High School Diploma - Westwood