Bill

As an occupational therapist for over 15 yrs in an acute care setting and an Epic analyst for 5yrs I bring a strong understanding of Epic as an end user and developer. I have been teaching Epic for over 20 yrs to various rolls that rely on using Epic daily. I bring a strong level of critical thinking and problem-solving skills that has been proven in my abilities to optimize and manage Epic at both at a user level and a builder level.

EPIC EMR systems Analyst III - Kintegra Health - Gastonia NC

(2021-03)

• EMR Epic technical support for all systems and programs through in-house Jira, MS team, Outlook and Ochin Jira.
• Clinical Documentation SME and trainer-create and optimize clin-doc workflows and training documents.
• Utilize strong critical thinking and problem-solving skills along with solid communication skills and customer service.
• Support Dragon medical one, Imprivata and phone/tablet based ancillary systems and interfaces.
• Provide new hire training for all new Epic users as well as training needs for special projects as needed.
• Team leader for Epic updates (referred to as continuum) ensuring all departments are aware and using new processes or procedures
• Create and maintain clinical workflows for existing and new services added as needed.
• Manage new department EPIC builds with Ochin including UAT and validation prior to go live as well as onsite go live support for back office and providers

Store Associate/Keyholder - Orvis - Charlotte, NC

(2019-03 - 2021-03)

• Provide high level of customer service through personal interactions to all customers
• Assist customers with outfitting them for worldwide vacations and fishing adventures around the world.
• Acted as keyholder, opening and closing the store ensuring all financial tasks have been completed and preparing the store for service based on company policy.
• Conducted fly fishing 101 and fly tying 101 classes followed by product introduction and product recommendations for each student.

Acute Care occupational therapist/EPIC trainer - Caromont regional Health - Gastonia NC

(2014-12 - 2019-02)

• Evaluate and create care plans for hospital patients with importance on next level of care.
• Coordinate with care managers for home health needs including continue OT and DME.
• Heavily involved in Epic implementation as a superuser, Special materials expert and workflow analyst.
• Conducted all clinical Epic training for new hires as well as sat on the Epic change committee for EMR optimization.
• Worked with Epic and our EMR team to troubleshoot and optimize workflows and daily use of Epic and its ancillary products.

Operations Specialist - U.S. Navy

4Years Active Duty | Highest Rank: E-5

• Led a Combat Information Center (CIC) team during active sea watches and simulated combat scenarios, ensuring operational readiness and coordination of tactical data systems.
• Supervised and trained junior Operational Specialists, maintaining high performance standards and situational awareness in high-pressure environments.
• Played a key role in mission planning, radar tracking, and real-time communication with allied and onboard units.
• Demonstrated leadership, discipline, and critical decision-making in both routine and high-stakes naval operations.

Baccalaureate of Science - Occupational Therapy - Western Michigan University (2002 - 2004)

San Jose State University (1999 - 2001)