C Lopez

Epic Cadence-certified analyst with three years of experience configuring, troubleshooting, and optimizing scheduling workflows across multiple specialty departments. Experienced in provider onboarding, Decision Trees, integrated testing, and production validation. Brings more than 20 years of healthcare education and EHR training experience, combining technical expertise with clear communication and problem-solving skills.

Epic Cadence Analyst at El Rio Health (2023 – Present)

• Configure and maintain Cadence scheduling across primary care, pediatrics, behavioral health, dental, women's health, and specialty services, including visit types, resource records, pools, restrictions, blocks, and overbooks.
• Support provider onboarding through department assignments, scheduling setup, template coordination, and go-live validation.
• Investigate scheduling issues, identify configuration discrepancies, and work with clinical operations to resolve workflow concerns.
• Perform unit, integrated, regression, and user acceptance testing (UAT), documenting scenarios, expected outcomes, and results.
• Prepare CAB documentation, implementation and backout plans, and post-production validation.
• Collaborate with Ambulatory, Prelude, OTX, Professional Billing, and clinical operations teams to address cross-application dependencies.
• Maintain Cadence Accessibility Configuration (SNR), BCA configuration, and workstation records; retire obsolete records and participate in Epic upgrade testing.

Medical Assisting Program Coordinator & Instructor at Pima County JTED (2010 – 2023)

• Launched Pima County JTED's first Medical Assisting program at Empire High School and supported expansion to additional locations.
• Coordinated program operations and delivered healthcare education and EHR workflow training, including curriculum development and competency assessments.
• Managed and supervised a student-run free clinic offering blood pressure screenings, glucose testing, and basic point-of-care services.
• Collaborated annually with the Arizona Department of Education's Career and Technical Education division on curriculum alignment, continued funding requirements, and student performance criteria.

Medical Assistant Certificate – Pima Medical Institute

High School Equivalency Diploma – Arizona Department of Education