Billy Deroy

At highest levels, my goal is to perform in all aspects leading to customer satisfaction and business success. To be a critical asset, fulfilling needs in the implementation of projects requiring planning, good judgment, intuition and creativity.

Instructional Assistant at Hart School District (2025-01 – Present)

Instructional assistant providing classroom support and student behavior management

• Help both teacher and students in classroom setting
• Provide a safe space for students learning environment
• Communicate with teachers on work packets and agenda for the week
• Work in office handling calls regarding students' behavior

Dog Bather / Cash Register / Restock at PetSmart (2025-01 – Present)

Dog bathing, cash register operations, and store restocking

• Inspect dogs fully before wash
• Handled both dogs and cats
• Talked to customers
• Restock and cleaned store at end of day
• Received phone calls to set up appointment

Dispatcher / Customer Service / School Guard / Supervisor at OPSEC Security (2022-11 – 2025-01)

Security dispatcher, customer service, school guard, and supervisory duties including employee management and conflict de-escalation

• Dispatcher/Customer Service/school guard
• Opsec security - supervisor
• Clocked employees at Start and end of shift
• Dispatch security guards
• Handle call offs
• Worked on time sheets
• Interviewed applicants
• Check posts
• Employee evaluations
• Customer service regarding transients
• De-escalate situations from both customers and transients
• Walked around premises making sure all kids are in class
• Help office staff with kid's behavior
• Help with duty aids during all break periods
• Watch kids dismissals
• Help with problematic parents/guardians

To-Go Specialist at Olive Garden (2020-03 – 2021-01)

To-go order fulfillment, customer service, and restaurant operations

• Receive orders via phone or desk from guest
• Prep to go bags
• Walk bags to cars
• Food running for servers in house
• Count register at the end of the night
• Meet sales goals for the week
• Open and close restaurant
• Clean to-go area

– Gorman Learning Center (2020-06 – 2020-06)