Birgit Kral
Bilingual Guest Service Agent
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About
Guest Service Agent and Front Desk Operations
PR and Marketing
German Language Instructor, native speaker
Experience
Long time experience in customer service , different sectors. Passionate about hospitality and guest satisfaction, with hands-on experience in front desk operations, reservations, and guest relations. Dedicated to creating positive impressions, aiming to create customer loyalty and exceeding expectations.
Over 15 years as German language instructor and tutor for all language levels. Individually tailored programs for kids, teenagers, and adults, including US Air Force personnel (to prepare them for deployment and life in Germany). Including Special Projects Courses (university level) and Language Proficiency Assessments.
Education
Werbeakademie Wien (Vienna Austria)
Academy for Marketing, PR & Advertising
