Hood Technician at Express Oil Change & Tire Engineers (2025-08 – 2025-11)
- Utilized knowledge of different vehicle makes and models to recommend appropriate oil types and filter replacements, improving customer satisfaction
- Inspected vehicles for additional maintenance or repair needs, increasing upsell opportunities by providing recommendations to customers
- Maintained a clean and organized work area by following safety protocols and disposing of used materials properly, ensuring compliance with regulations
- Collaborated with team members to ensure timely completion of all service requests during busy periods, reducing customer wait times
- Followed established procedures for documenting services performed accurately in the system/database, minimizing errors in service records
- Provided excellent customer service by addressing inquiries, explaining services performed, and resolving concerns, resulting in positive customer feedback
- Assisted in inventory management by monitoring stock levels of oils, filters, and other necessary supplies, preventing shortages and service delays
Auto Parts Specialist at AutoZone (2025-05 – 2025-07)
- Provided expert knowledge and assistance to customers in selecting the right auto parts for their vehicles, increasing repeat business
- Maintained a comprehensive inventory of auto parts, ensuring availability and quick turnaround time for customer orders, reducing stockouts
- Utilized computer systems to accurately locate and retrieve specific auto parts from the inventory, improving order fulfillment efficiency
- Resolved customer inquiries, concerns, and complaints regarding auto part compatibility or functionality, enhancing overall customer satisfaction
