Blessed Forever

Doctoral-level administrative and case management professional with extensive experience in case administration, regulatory compliance, documentation management, quality assurance, and operational coordination within highly regulated service environments. Demonstrated success managing complex case workflows, maintaining confidential records, producing professional written documentation, and supporting organizational compliance initiatives. Advanced proficiency in Microsoft 365 applications, including Word, Excel, Outlook, Teams, and SharePoint.

Recognized for strong analytical judgment, professional writing and editing, process improvement, records management, and the ability to perform effectively in fast-paced, deadline-driven environments requiring precision, discretion, and adaptability.

Owner / Clinical Program Administrator - TravCare LLC - Virginia

(2023-01)

• Manage complex case administration workflows, intake processing, documentation review, records maintenance, and compliance oversight within a regulated service environment.
• Develop, edit, and review professional reports, assessments, correspondence, and regulatory documentation requiring exceptional precision and confidentiality.
• Maintain organized electronic document repositories and workflow tracking systems using Microsoft 365 applications, including SharePoint.
• Implement process improvement initiatives to strengthen documentation quality, operational efficiency, and compliance readiness.
• Coordinate administrative operations, scheduling, records oversight, reporting deadlines, and internal workflow management.
• Ensure documentation accuracy and timely completion in accordance with organizational policy and regulatory requirements.

Substance Abuse Case Manager / MAT Counselor - Brening Institute - Virginia

(2021-01)

• Manage high-volume case activity requiring accurate documentation, compliance tracking, service coordination, and detailed case progression monitoring.
• Maintain confidential electronic case records while ensuring documentation integrity and compliance with regulatory standards.
• Prepare professional reports, progress summaries, assessments, and formal written documentation requiring strong writing and editing skills.
• Coordinate communication among providers, internal stakeholders, and support systems to ensure continuity of service and efficient case workflow progression.
• Conduct documentation review for completeness, quality assurance, and compliance adherence.
• Adapt effectively to changing priorities and deadline-sensitive environments.

Qualified Mental Health Professional / Behavioral Health Clinician - Virginia Clinical Services - Virginia

• Conducted case documentation, assessments, progress reporting, and service coordination for complex populations.
• Maintained confidential records within electronic documentation systems in accordance with agency standards.
• Supported interdisciplinary coordination and timely completion of administrative deliverables.
• Participated in documentation audits, compliance review, and quality management activities.
• Produced professional written communications, summaries, and reports.

Doctor of Human Services - Human Services - Liberty University

Master's Degree - Criminal Justice / Homeland Security - Saint Leo University

Bachelor's Degree - Criminal Justice - Saint Leo University