Kelly Renteria

Case management and administrative professional with experience conducting assessments, managing client caseloads, maintaining detailed documentation, and coordinating services for diverse populations. Skilled in interviewing, compliance tracking, crisis awareness, behavioral support, and cross-functional communication in fast-paced environments. Strong ability to manage sensitive information while maintaining professionalism, organization, and accuracy.

Enrollment & Match Specialist at Big Brothers Big Sisters of Orange County & Inland Empire (2022-10 – Present)

• Manage active caseloads through intake, assessment, eligibility review, and program coordination processes
• Conduct detailed client and family interviews to assess needs, risk factors, safety concerns, and service eligibility
• Coordinate case recommendations and service placements based on assessments, client needs, and program guidelines
• Communicate with clients, families, and community stakeholders regarding case progress, documentation, and program requirements
• Maintain accurate case records, documentation, and compliance reporting in accordance with agency procedures and timelines

Intake & Referral Coordinator / Case Manager at Hearts & Lives (2022-06 – 2022-10)

• Conducted intake assessments and determined client eligibility for services and community-based programs
• Connected clients with appropriate community resources and maintained ongoing case follow-up
• Maintained accurate documentation, case notes, and service records while meeting reporting deadlines

Clinical Intern / Parent Educator at Diversify Bx (2021-12 – 2022-06)

• Provided parent education related to child development, behavioral management, and family support strategies
• Assisted with intervention planning, client support, and progress documentation
• Collaborated with supervisors and multidisciplinary professionals regarding client care and recommendations

Behavior Technician at Behavior and Development Center / Center for Social Dynamics (2019-12 – 2021-12)

Behavior Interventionist at Carolyn E. Wylie Center (2018-08 – 2019-12)

• Implemented behavioral intervention plans and monitored client progress in home, school, and clinical settings
• Collected and documented behavioral data and maintained accurate client records
• Supported emotional regulation, skill development, and behavioral goals through structured interventions
• Collaborated with families and interdisciplinary teams to support client treatment and progress

Bachelor of Arts in Psychology – University of California, Riverside (2018-06)