Co-Owner - Stitch Lawn Enforcement - St Petersburg FL
(2016-05)
- Actively solicit new landscape and lawn care clients through marketing and networking.
- Provide detailed lawn care estimates and consultations to potential customers.
- Build and maintain strong client relationships through regular communication and service updates.
- Manage client billing and collection.
- Perform comprehensive landscape assessments to identify pests, diseases, and nutrient deficiencies.
- Implement customized landscape, lawn care, and irrigation plans including planting, plant removal, mowing, edging, trimming, weeding, fertilization, and pest control applications as well as irrigation repairs and installation.
- Operate and maintain various equipment like mowers, trimmers, blowers, and sprayers.
- Monitor landscape and lawn health and adjust treatment plans as needed.
- Develop and implement business growth strategies
- Manage operational costs and budgets
- Maintain compliance with local regulations and licensing requirements
- Provide customer service support and address concerns promptly
Senior Agent - InFocus Solutions - Remote (HQ Massachusetts)
(2022-05 - 2023-08)
- Answering inbound calls from potential auto repair clients for multiple auto dealerships.
- Qualifying leads to determine appropriate auto dealership/dealership service offerings for capturing business.
- Scheduling appointments by coordinating available time slots with both the client and auto dealership.
- Capture customer information by accurately recording details like contact information, needs, and appointment details in the CRM system.
- As Senior Agent performed training of new agents and act as liaison to upper management.
Office Manager - Energy Monster - Largo FL
(2019-01 - 2022-05)
- Team leadership, staff management, and lead business manager for startup organization.
- Supervising administrative and operations staff by scheduling new business and scheduling operations personnel to assigned work.
- Responsible for daily office operations such as facility needs, fleet requirements, staffing issues and concerns.
- Responsible for administrative support including appointment scheduling, resolving client concerns, overcoming business obstacles within the framework of a startup organization.
- Full payroll responsibilities including manual input of staff hours, production of timeslips and weekly payroll payout.
Assistant Parking Manager - Mid Florida Amphitheater - Tampa FL
(2016-05 - 2018-01)
- Responsible for supporting the Parking Manager in the day-to-day operations of a large event-based public facility.
- Liaison and work with local law enforcement and other jurisdictional and traffic related organizations.
- Safety- focused position ensuring safe ingress and egress for state and local event attendees as well as emergency first responders.
- Supervise parking attendants, manage customer interactions, ensure smooth traffic flow, maintain parking equipment, collect fees, and assist with administrative tasks, all while upholding safety standards and customer service excellence.
Assistant Store Manager - Driven Brands - Dunedin DL
(2025-03)
- Lead daily store operations, ensuring performance goals, safety standards, and customer satisfaction are consistently met
- Supervise and support team members through scheduling, coaching, and performance guidance
- Oversee inventory management and product ordering, maintaining optimal stock levels and minimizing shortages
- Manage financial responsibilities, including bank runs, deposits, and claims processing with accuracy and integrity
- Act as a primary point of contact for employee relations, fostering a positive, productive work environment
- Strengthen customer relationships by addressing concerns, resolving issues, and upholding service excellence
- Enforce company policies and oversee vehicle maintenance procedures to ensure operational compliance
