Lead Cable Technician - MidAtlanticBroadband - Baltimore, MD
(2017-03)
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Provided training on use, troubleshooting and calibration of equipment.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
Apprentice Electrician - BSR Electric Inc - Westlake Village, CA
(2013-09 - 2017-03)
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Installed appropriate parts to bring electrical power to audio and visual equipment, signaling devices and heating or cooling systems.
- Provided layouts for new electrical system and component installations by reading and interpreting
