Bob Joachim

Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to perform efficient and high-quality work. Desiring to apply 15 years' experience to take on a fast-paced position.

Lead Cable Technician - MidAtlanticBroadband - Baltimore, MD

(2017-03)

• Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
• Performed troubleshooting of systems with techniques such as speed and ping tests.
• Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
• Provided training on use, troubleshooting and calibration of equipment.
• Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Responded to service requests during and after business hours.

Apprentice Electrician - BSR Electric Inc - Westlake Village, CA

(2013-09 - 2017-03)

• Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
• Pulled wire through conduits and through holes in walls and floors.
• Installed appropriate parts to bring electrical power to audio and visual equipment, signaling devices and heating or cooling systems.
• Provided layouts for new electrical system and component installations by reading and interpreting