Bobbi (Bee) Coccaro

Versatile and dependable professional with diverse experience in operations management, transportation, team leadership, hospitality, bartending, customer service, and manufacturing. Proven ability to oversee daily operations, improve efficiency, support employees, maintain safety and compliance standards, and provide excellent customer service. Skilled in fleet management, scheduling, performance tracking, quality control, assembly-line production, packaging, and shipping.

Detail-oriented with strong hand-eye coordination, physical stamina, and a consistent commitment to safety, quality, teamwork, and getting the job done right.

Willing to relocate: Anywhere

Case Manager - Granite Mountain Behavioral Healthcare - Prescott Valley, AZ

(2025-02 - 2025-05)

• Biopsychosocial Assessments: Conduct comprehensive intake evaluations to identify substance use history, mental health conditions, trauma, medical needs, and social support systems.
• Individualized Treatment Plans: Collaborate with residents and clinical staff to develop goal-oriented, measurable treatment plans focused on recovery, relapse prevention, and life skills.
• Clinical Documentation & Compliance: Maintain precise, timely session notes, treatment plan updates, and discharge summaries in compliance with state regulations and facility standards (using BestNote).
• Milieu Supervision & Support: Monitor daily resident activities, enforce house rules, and foster a safe, therapeutic community environment conducive to recovery.
• Crisis Intervention & De-escalation: Assess acute emotional or behavioural crises, provide immediate de-escalation, and implement safety plans as needed.
• Group Facilitation: Lead psychoeducational or life-skills groups covering relapse prevention, coping mechanisms, emotional regulation, and recovery strategies.
• Multidisciplinary Team Collaboration: Work closely with medical staff, therapists, psychiatrists, and residential technicians to coordinate integrated care.
• Medical & Legal Advocacy: Assist residents with court-ordered documentation, legal reporting, probation requirements, and external medical appointments.
• Family Engagement: Facilitate family updates and coordinate family involvement in the recovery process when clinically appropriate.
• Community Resource Linkage: Connect residents with outpatient programs, sober living environments, recovery support groups (e.g., AA/NA, SMART Recovery), and vocational resources.
• Aftercare & Transition Planning: Formulate comprehensive discharge and aftercare plans to ensure long-term stability and minimize relapse risk post-residential stay.

Transit Ops Manager - YavaLine - Prescott Valley, AZ

(2023-06 - 2024-09)

• Managed the daily operations of multiple departments to maximize efficiency and identified ways to improve efficiency in operations and implemented process changes.
• Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
• Utilized data analytic techniques to identify areas for improvement and created reports to track performance metrics against established targets.
• Managed fleet safety, maintenance schedules, weekly detailing, and compliance

Call Center Supervisor - YavaLine - Prescott Valley, AZ

(2022-08 - 2023-06)

• Cultivated a positive work environment, driving employee engagement and performance.
• Planned and prepared work schedules and assigned employees to specific duties.
• Analyzed call trends to identify areas for improvement and develop strategies for resolving customer issues efficiently.
• Trained new employees and performed regular coaching sessions with existing staff members to improve their knowledge base and communication skills.

Food Service Worker - Multiple places - Warren, PA

(1996-01 - 2026-01)

Work history includes positions at: Docs Whiskey & BBQ (Prescott AZ) as Dish/Bar Back, Rest Stop 6 (Tiona PA) as Bar Tender, The Conewango Mens Club (Warren PA) as Server/Bartender, Dennys (Prescott AZ - 3 different times) as Dish/Server Assistant/Server/Prep, The 5 Forks (Tionesta PA) as Server, The Knotty Pine (Tionesta PA) as Server, The Marketplace Diner (Warren PA) as Server, and Perkins (Warren PA) as Server.

• Drink Preparation & Service: Take customer orders, pour beer and wine, and craft classic or custom cocktails with speed and precision.
• Customer Service: Welcome guests, answer menu questions, offer recommendations, and maintain a friendly, welcoming atmosphere.
• Hospitality & Safety: Check legal IDs, track guest consumption, and enforce responsible alcohol service policies to prevent over-intoxication.
• Cashiering & POS: Process payments, handle cash registers, split checks, and manage tab balances accurately.
• Bar Setup & Prep: Slice garnishes, stock ice, prepare simple syrups, and ensure spirits, mixers, and glassware are fully restocked before and during service.
• Cleanliness & Sanitation: Sanitize bar tops, wash glassware, empty trash, and keep work stations organized and compliant with local health codes.
• Inventory & Maintenance: Monitor liquor levels, log spillage or broken glassware, and notify management when supplies run low
• Customer Service & Atmosphere: Welcomed patrons in a warm, friendly manner, maintained an enthusiastic dining ambiance, and created a welcoming environment to encourage repeat business.
• Menu Knowledge & Recommendations: Guided guests through food and beverage choices, answered preparation questions, highlighted chef specialties, and suggested menu courses and beverage pairings.
• Order Management & Communication: Recorded guest selections noting dietary restrictions and special requests and accurately transmitted orders to the bar and kitchen while communicating meal timing to kitchen staff.
• Food & Beverage Delivery: Promptly picked up and delivered food, drinks, and service bar accompaniments directly to tables in an efficient manner.
• Table & Dining Room Preparation: Prepared the dining space by dressing tables, placing settings, utensils, napkins, condiments, and decor; adhered strictly to sanitation, safety, and alcohol control policies.
• Table Maintenance & Guest Care: Monitored table needs throughout the meal, refilled water, replaced utensils, cleared completed courses, and addressed spills or special requests promptly.
• Payment Processing: Calculated charges, issued accurate guest bills, and processed cash and credit card payments seamlessly.

Manufacturing (Multiple positions) - Manufacturing Plants - Warren, PA

(1996-11 - 2006-11)

Worked at three manufacturing plants: Interelectric Corp. (1401 Lexington Ave, Warren, PA 16365) manufacturing 12-16-foot fluorescent light bulbs and smaller vaper bulbs; Loranger Manufacturing (817 Fourth Ave, Warren, PA 16365) on Ford Motor contracts for license plate holders, cup holder inserts, and plastic trim molding; and Loran Inc (36 Clark St, Warren, PA 16365 - no longer in operation) on Ford Motor & JBL contracts for cassette tapes and test/burn-in sockets for semiconductors and electronics.

• Excellent Hand-Eye Coordination, Attention to Fine Detail
• Physical Strength, Dexterity & Stamina
• Quality Control & Assurance
• Pallet Jack Usage
• Culture of Safety and Standards
• Assembly Line Best Practices
• Product Packaging & Shipping
• Product Knowledge, and Record Keeping
• Lean Manufacturing