Bobby Martin

Senior government operations executive with 35+ years of leadership experience driving large-scale federal programs, operational transformation, and contract performance excellence. Proven ability to lead multi-disciplinary teams, optimize service delivery in high-volume environments, and advise senior government stakeholders on strategy, risk, and performance. Recognized for strengthening organizational effectiveness, improving compliance, and delivering measurable outcomes across complex, high-visibility federal contracts.

Project Manager / Senior Operations Lead - IT Data Consulting LLC (ITDC) – HUD Technical Assistance Center - Washington, DC

(2020-10 - 2026-02)

• Provide executive oversight for a high-volume federal Technical Assistance Center supporting 150,000+ annual inquiries, leading 35–40 staff across four operational units.
• Serve as a strategic advisor to HUD leadership, delivering insights on performance trends, workforce planning, operational risk, and customer impact.
• Lead enterprise-level change management and modernization initiatives aligned with federal transformation priorities.
• Direct labor relations strategy, coordinating with union representatives and ensuring compliance with federal workforce regulations.
• Oversee development of executive dashboards, KPIs, and performance reporting to support data-driven decision-making.
• Manage financial resources and ensure compliance with FAR, DTAR, and federal procurement policies.
• Facilitate senior leadership governance through monthly operational reviews, driving accountability and continuous improvement.

Project Manager - Cloud Nine Technologies, Inc. – HUD Technical Assistance Center - Washington, DC

(2015-09 - 2020-09)

• Led end-to-end operations for a federal support program, consistently achieving contractual performance standards.
• Directed workforce planning, employee development, and performance management initiatives.
• Partnered with federal stakeholders to enhance service delivery models and operational efficiency.

Deputy Project Manager - InquisIT, LLC – HUD Technical Assistance Center - Washington, DC

(2013-05 - 2015-08)

• Supported executive leadership in managing a 20–40 person operations team.
• Led daily operations including staffing, quality assurance, and performance monitoring.
• Assisted in budget planning and resource allocation.

Bachelor of Science - Business Management / Computer Information Systems - Warren Wilson College