Bolanle Akano

Healthcare Information Technology professional with 13+ years of experience supporting large-scale EMR implementations, go-lives, clinical workflow optimization, training, troubleshooting, and end-user adoption across hospital and ambulatory environments. Extensive hands-on experience with Epic, Cerner, MEDITECH Expanse, NextGen, Allscripts, and McKesson, supporting physicians, nurses, anesthesiologists, laboratory staff, registration teams, and other clinical and operational users. Experienced in leading At-the-Elbow (ATE) teams, coordinating multi-department go-live activities, managing issue escalation and ticket resolution, providing Help Desk support, and partnering with application, informatics, command center, and implementation teams.

Strong knowledge of clinical workflows, HIPAA requirements, incident management, end-user education, system troubleshooting, and workflow optimization.

PROJECT COORDINATOR / TEAM LEAD at Multiple Healthcare IT Implementations (2020-01 – Present)

• Coordinate day-to-day go-live activities across multiple hospital departments, ensuring appropriate staffing, coverage, escalation, and communication throughout implementations.
• Lead and support teams of At-the-Elbow consultants across clinical, ancillary, and operational departments.
• Conduct daily team huddles, shift briefings, and end-of-shift debriefs to communicate priorities, emerging issues, workflow changes, and project expectations.
• Serve as a liaison between ATE consultants, hospital leadership, clinical informatics, application analysts, Help Desk teams, Command Center personnel, and project management.
• Monitor clinical areas during go-live to identify workflow barriers, adoption challenges, and potential operational risks.
• Coordinate escalation of application, access, hardware, printer, scanner, workstation, interface, and workflow issues to appropriate technical teams.
• Track incidents and outstanding tickets through resolution and provide status updates to leadership.
• Promote First Call Resolution (FCR) by ensuring issues are appropriately diagnosed and resolved at the point of support whenever possible.
• Coach ATE consultants on issue identification, troubleshooting, escalation procedures, workflow support, and effective end-user communication.
• Assign and redistribute resources based on patient census, department activity, support demand, and project priorities.
• Monitor ATE visibility and performance to ensure clinical areas receive appropriate support throughout each shift.
• Develop departmental workflow guides, tip sheets, and quick-reference materials to improve workflow consistency and end-user adoption.
• Review daily ATE reports to identify recurring questions, workflow gaps, system defects, and training opportunities.
• Compile shift summaries, incident reports, ticket updates, and executive-level project status reports.
• Collaborate with application teams to distinguish training issues from application defects and route issues appropriately.
• Assist with go-live readiness activities, including workstation validation, user-access verification, device testing, workflow review, and departmental preparedness.
• Support project tapering and transition planning by assessing end-user proficiency, ticket volumes, department readiness, and ongoing support requirements.

EPIC IMPLEMENTATION / ATE CONSULTANT at Multiple Healthcare IT Companies (2013-01 – Present)

• Provide elbow-to-elbow support to physicians, nurses, anesthesiologists, and ancillary staff across ICU, Med-Surg, PCU, ED, OR, PACU, Pre-Op, L&D, Radiology, Laboratory, and other clinical departments.
• Support clinicians with admission, transfer, discharge, medication administration, order management, clinical documentation, flowsheets, care plans, patient education, and results review.
• Assist providers with patient-list personalization, Chart Review filters, Result Review, macros, Preference Lists, SmartPhrases, SmartLinks, SmartLists, and other efficiency tools.
• Support physicians with medication reconciliation across admission, transfer, perioperative, and discharge phases of care.
• Provide shoulder-to-shoulder nursing support across Trauma, PACU, IntraOp, Pre-Op, and acute-care environments.
• Assist providers with CPOE, order sets, favorites, diagnosis documentation, problem lists, progress notes, and In Basket management.
• Support anesthesiologists with pre-procedure assessments, intraoperative documentation, medication administration, Anesthesia Narrator, and post-operative workflows.
• Support nurses with MAR, Rover, barcode medication administration, specimen collection, blood administration, infusion documentation, and flowsheets.
• Participate in workflow sessions, provide real-time troubleshooting, and escalate application defects to Command Center and application teams when required.

CERNER CONSULTANT / TRAINER at SurgiNet (2013-01 – Present)

• Provide implementation and go-live support across hospital clinical and ancillary departments.
• Support nurses with entering, reviewing, modifying, and managing clinical orders and patient documentation.
• Assist physicians and nurses with patient encounters, PowerChart navigation, PowerNotes, PowerPlans, favorites, and patient findings.
• Support laboratory technicians with PathNet workflows, specimen collection, processing, result entry, and specimen tracking.
• Assist providers with medication reconciliation during admission, transfer, and discharge.
• Troubleshoot workflow and application issues and provide real-time education to improve adoption and documentation accuracy.

MEDITECH EXPANSE TRAINER (2014-01 – Present)

• Support critical-care nurses and providers with configuring widgets and workspace views.
• Train end users on documenting vital signs, allergies, histories, assessments, and clinical orders.
• Assist providers with entering, managing, modifying, and saving orders, procedure notes, favorites, and ED documentation.
• Support Dragon dictation and train providers on completing ED notes and discharge workflows.
• Assist nurses with worklist tasks and assessment documentation through flowsheets.
• Troubleshoot workflow questions and provide real-time end-user education.

CHART ABSTRACTION / CORRECTION / TECHNICAL DRESS REHEARSAL (TDR) (2019-01 – Present)

• Perform Technical Dress Rehearsal activities before EMR go-live to validate workstation and departmental readiness.
• Test workstations according to department-specific clinical requirements and validate access to required Epic functionality, printers, scanners, and peripheral devices.
• Confirm successful document and label printing and scanning before production activation.
• Troubleshoot hardware, software, application-access, and peripheral-device issues and escalate unresolved defects.
• Maintain organized logs of outstanding incidents and monitor tickets through resolution.
• Support scheduling, registration, patient transfer, order management, and clinical Hyperspace workflows.
• Meet with physicians, managers, and clinical teams before go-live to understand current-state workflows and identify readiness concerns.

ORDERS TRAINER / PROVIDER PERSONALIZATION SPECIALIST

• Conduct provider personalization training covering templates, patient lists, Chart Review filters, Result Review, macros, Preference Lists, and favorites.
• Partner with Clinical Informatics specialists to develop specialty-specific physician workflows and create tip sheets and quick-reference materials.
• Train physicians on clinical documentation, SmartPhrases, SmartLinks, SmartLists, order acknowledgement, In Basket, diagnoses, Problem Lists, and standardized workflows.
• Build and optimize physician-specific order sets, favorites, and documentation tools and ensure orders are entered through the appropriate navigator and Phase of Care.

NEXTGEN TRAINER / APPLICATION SUPPORT

• Provide legacy application support for NextGen EPM and EHR across medical centers and satellite locations.
• Train clinical and administrative users and document/track application incidents through the FootPrints ticketing system.
• Assist physicians with template configuration, clinical documentation, Care Guidelines, and diagnosis-based order sets.
• Support Medical Assistants and front-office staff with referrals, scheduling, registration, and patient-management workflows.
• Troubleshoot application issues and escalate unresolved incidents to appropriate technical teams.

HELP DESK / APPLICATION SUPPORT SPECIALIST at Multiple Healthcare Organizations (2015-01 – Present)

• Provide Tier 1 and Tier 2 technical and application support to physicians, nurses, clinical staff, administrative users, and ancillary departments.
• Troubleshoot Epic and other EMR application issues involving login/access, documentation, orders, workflows, printing, scanning, workstations, mobile devices, and peripheral equipment.
• Receive, document, categorize, prioritize, and resolve incidents and service requests through established ticketing systems.
• Perform initial issue diagnosis and determine whether incidents are related to user education, application configuration, access/security, hardware, network connectivity, or workflow.
• Resolve issues at first contact whenever possible and escalate complex incidents to the appropriate application, infrastructure, interface, security, or networking team.
• Assist users with password resets, account access, role-based security issues, application launches, Citrix access, and authentication tools.
• Support printers, Zebra label printers, barcode scanners, Rover/mobile devices, Imprivata authentication, and other clinical peripherals.
• Troubleshoot medication scanning, specimen-label printing, workstation access, and device connectivity issues affecting clinical workflows.