Brad Katz

I am a seasoned professional, skilled in spearheading change management, technology adoption, and customer success. My expertise lies in blending thoughtful strategic planning with effective execution, navigating the complexities of adapting to continuous technological change. This strategic approach has enriched my diverse roles on Learning and Development initiatives as well as in Customer Education and Success roles and traditional Teaching and Learning. These experiences have ranged from a diverse portfolio of higher education client to projects with corporate clients including IBM, Target, General Electric, and the US Department of Veterans Affairs.

At Blackboard & Anthology, I leveraged my background as a writing and design educator to enhance training and support for clients and peers, facilitating the transition to modernized technologies, moving to SaaS or mobile or integrating new AI features. My experience in education enabled me to communicate complex concepts effectively and create a motivational learning environment, leading to enhanced client engagement and satisfaction. This thoughtful blend of embracing guiding principles and approaching client relationships with empathy has been pivotal in my successes.

During my tenure at the Illinois Institute of Technology as well as other educational - and adjacent - roles, my pedagogical expertise guided the integration of technology across disciplines. I spearheaded initiatives to develop and implement curricula that enhanced teaching and learning through technology, focusing on creating user-friendly and effective solutions. This work increased technology adoption and satisfaction among faculty and students, reflecting the supportive, growth-focused environments I cultivated in educational settings. My ability to merge educational insights with technological solutions drives continuous improvement and innovation in both traditional educational and corporate settings.

I am eager to leverage my extensive experience and proven track record in new challenges and opportunities. My career-long commitment to blending educational methodologies with client management and project leadership makes me a valuable asset to any organization aiming to enhance learning and operational effectiveness through technology while also focusing on end-user attitude and sentiment. I am committed to driving advancement through innovation, strategic insight, and a relentless focus on customer success.