Senior Project Manager - PMG - Remote / Huntsville, AL
(2025-01 - 2026-01)
- Facilitated meetings with client matrix teams to minimize scope creep while confirming requirements using an agile development methodology
- Identified areas for user and market research to better inform the product roadmap
- Implemented ADO dashboards with team delivery data to increase risk visibility and improve forecasting
- Improved forecasting by updating company agile ceremonies to capture meaningful acceptance criteria that met a shared "definition of done"
- Created internal and customer-facing UAT test plans to align iterative testing and delivery across multiple milestones to go-live
- Reduced roadmap and delivery risk by overseeing the company's first implementation of automated tests running in CI/CD pipelines
Senior Product Manager - Newmark - Dallas, TX
(2024-01 - 2025-01)
- Managed product vision, strategy and roadmap for internally and externally facing Property Management products contributing to $150MM in annual revenue
- Conducted user interviews and field research with property management teams and clients to design and deliver both internally and externally-facing web-based solutions
- Used AI-powered tools to create interactive prototypes to validate desired flows, behaviors and outcomes
- Created product rollout plans, communication and training materials, and lead end-user training sessions
Senior Product Manager (2020 - 2024), Product Manager (2018 - 2020) - CBRE - Dallas, TX
(2018-01 - 2024-01)
- Managed product vision, strategy and roadmap for location intelligence products that served a majority of US broker teams and contributed to over $600MM in revenue annually
- Grew US and international adoption and usage of location intelligence products 20% YOY
- Co-designed, organized, and facilitated research initiatives, product innovation workshops, and insights database to identify new areas of opportunity
- Created product rollout plans, communication and training materials, and lead end-user training sessions
- Created the company's first successful product revenue attribution through collaboration with the Data Science team
- Co-created the company's first standard product implementation playbook using Google Analytics, Tag Manager, Firebase, and Big Query
- Managed a team of 5 product managers and teams using the Nexus scrum framework
- Helped standardize mapping features for client-facing applications by creating the first reusable services and web components
Product Manager - CED - Irving, TX
(2017-01 - 2018-01)
- Managed product vision and roadmap for company's first customer-facing application with $50MM revenue opportunity - a contract bidding mobile app which allows users to submit product orders directly from their bids.
- Owned delivery, go-to-market strategy and product marketing materials
- Created standardized, intuitive, scalable design system, in partnership with the engineering team
- Created user flows and interactive prototypes to validate desired flows, behaviors and outcomes
- Developed product vision and roadmaps in partnership with clients on mobile and web applications
Senior Project Manager - Southwest Airlines - Dallas, TX
(2016-01 - 2017-01)
- Led a team developing a tablet-based mobile app for customer-facing ground ops personnel to pre-check airline passengers, responsible for hitting delivery deadlines and managing scope and cost
- Interviewed ground ops personnel to discuss improvements in customer airport experience (kiosks and SWA agent tablets) and collaborated with project teams to create interactive prototypes
- Conducted field research and reported findings and analysis across BTS, Infrastructure and Enterprise Mobility departments
Director of Delivery, Product Manager - Oven Bits - Dallas, TX
(2014-01 - 2016-01)
- Product manager for product that generated 14% of total company revenue
- Managed 5 project teams on products with customer acquisition and retention focus for major brands such as: Match.com, Vogue, Urban Decay, Traeger, and Hilton.
- Developed product vision and roadmaps in partnership with clients on various mobile and web applications, including an internal employee onboarding and engagement app that identified $2MM in operational efficiencies
- Increased team velocity by 2x by introducing product release management processes
- Created rapid prototypes and conducted user testing to validate flows and reduce implementation risk
Business Analyst, Scrum Master - AustinCSI/AT&T - Dallas, TX
(2013-01 - 2014-01)
- Business analyst for professional services firm specializing in software QA, business process alignment and strategic sourcing solutions
- Scrum master responsible for application development of Global Search on att.com, increasing team velocity and delivery of new features by 2x
Director of Business Analysis (2011 - 2013), Project Manager (2005 - 2010) - The Richards Group - Dallas, TX
(2005-01 - 2013-01)
Clients included: The Home Depot, Travelocity, Hyundai, Thomasville, and TiVo
- Responsible for delivery of national online campaigns with development budgets of up to $2MM
- Created and organized the business analysis team, improving work definition and delivery times
- Managed a team of 5 direct reports
- Stakeholder in defining and prioritizing numerous product roadmaps
