Brandi Carroll

Results-driven Order Processor with a proven track record at Rough Country, enhancing order fulfillment efficiency and accuracy. Skilled in data entry and effective communication, I improved workflow processes, trained new hires, and managed high-volume periods, consistently exceeding customer satisfaction and supporting sales initiatives. Adaptable and reliable, I thrive in fast-paced environments.

Order Processor at Rough Country (2023-03 – Present)

• Processed customer orders accurately and efficiently using order management systems.
• Coordinated with warehouse staff to ensure timely fulfillment of orders.
• Assisted in tracking shipments and managing returns effectively.
• Collaborated with sales team to support promotional initiatives and new product launches.
• Trained new hires on order processing procedures and system usage best practices.
• Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
• Input order information into system and updated customer accounts to document and track customer orders.
• Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
• Processed customer orders in line with established policies and procedures.
• Generated invoices and shipping labels to properly bill and ship customer orders.
• Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
• Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
• Assisted customers by providing tracking information and resolving shipping or merchandise issues.

Assistant Manager at Grecian Steakhouse (2013-04 – 2023-03)

• Supervised daily operations to ensure optimal service and operational efficiency.
• Trained and mentored staff on food safety standards and customer service protocols.
• Developed and implemented new procedures to enhance team productivity and performance.
• Coordinated scheduling and staffing to meet peak business demands effectively.
• Monitored inventory levels and ordered supplies to maintain optimal stock availability.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.

High School Diploma – Dyer County High School (2011-05)