Senior Training Manager, Design - AT&T
March 2021 to December 2023
Responsibilities included designing, developing, and maintaining instructional training materials in various course formats including instructor-led, self-paced and virtual learning.
Key Responsibilities:
- Small Project Management
- Determine Performance Standards
- Develop Media Assets
- Perform Project Analysis
- Develop Design Plans
Senior Training Manager, Delivery - AT&T
February 2016 to March 2021
Responsible for course delivery to management and non-management employees on tasks, policies, and procedures associated with specific job titles. Subject matter varied due to the needs of the client requesting training.
Wire Technician - Acting Trainer -AT&T
February 2015 to February 2016
This role was created for active technicians with actual hands-on experience in the field to come in to the classroom environment and deliver material as an Acting Senior Training Manager for one year. Although I already thought I would enjoy teaching, this year long agreement helped further ignite my passion for instructional delivery.
Wire Technician - AT&T
April 2013 to February 2015
Responsible for inside and outside work related to the installation and/or repair of select available services (e.g., Internet and TV). This work included installing and rearranging inside wire(s), educating customers on services and features, working outdoors, and working in small spaces or aloft.