Brandon Lolling

Results-oriented Operations Manager with over 15 years of experience leading teams in the pest control and retail sectors. Proven track record in optimizing supply chain logistics, improving operational processes, and driving sales growth through exceptional customer relations. Expert in staff development, budget management, and ensuring regulatory compliance across multiple service locations.

Commercial Operations Manager at Terminix/Western (Rentokil) (2026-01 – Present)

• Direct, train, and supervise staff members to ensure operational excellence.
• Analyze and improve operational processes to identify and implement strategic solutions.
• Collaborate with sales specialists and account representatives to align sales goals and execute new starts/specialized treatment options.
• Develop and manage budgets and financial forecasts to achieve company goals.
• Enforce strict compliance with industry laws and organizational regulations.
• Establish and refine organizational policies to drive consistency and performance.
• Manage quality assurance programs to maintain high service standards.
• Optimize supply chain logistics to increase efficiency and reduce costs.
• Support staff development through cross-departmental collaboration with HR.
• Mitigate operational and tactical risks through proactive tracking and analysis.
• Oversee and report key performance metrics to leadership teams.
• Identify market trends and assess opportunities for process improvement.

Pro Services Manager at Lowe's Home Improvement (2024-11 – 2026-01)

• Lead and enable a team of sales associates to deliver industry-leading contractor sales and services.

Commercial/Residential Operations Manager at Schendel Pest Services (2019-07 – 2025-02)

• Directed, monitored, and motivated service department staff to ensure high-quality service delivery.
• Provided up-to-date training to all branch service and sales personnel.
• Inspected work for compliance with company standards and audited client accounts to meet strict auditing guidelines.

Director of Inspector Development at HomeGuard Inc. (2009-07 – 2019-07)

• Trained employees on procedures and best practices to achieve organizational goals.
• Performed structural WDO and home inspections for real estate transactions, identifying damage and maintenance issues in residential and commercial buildings.
• Managed small-scale construction/rebuild projects and provided bids for requested repairs.
• Maintained high standards for customer and business relations while working independently in the field.

Field Manager / Inside Sales / Technician at Cox Communications (2005-03 – 2010-12)

• Promoted and sold services and ancillary products to residential customers through self-generation and prospecting.
• Conducted in-home sales consultations and performed post-install customer satisfaction follow-ups.

Training Partner / Bartender / Server at Darden Restaurants Inc. (2000-08 – 2005-03)

• Trained new and current employees on company standards and traveled throughout the United States to assist in opening new locations.

General Studies in Business Management and Psychology – Chandler-Gilbert Community College (2000)

High School Diploma – Corona Del Sol High School (1999)