Jared Wood

Remote operations and workflow coordination professional with 5+ years of experience across account operations, process accuracy, documentation, data validation, issue investigation, and cross-functional execution. Strong background supporting multi-environment platform work, maintaining records in SOC 1 / SOC 2 contexts, and moving complex workflow activity forward through organized follow-through.

Operations, Workflow Coordination & QA at Hyphen Solutions (2023-11 – Present)

• Managed account updates, configuration changes, and validation work across multiple SaaS environments with a strong focus on accuracy, continuity, and process consistency.
• Maintained detailed records, issue histories, and internal documentation to improve visibility, follow-through, and operational continuity across account and workflow activity.
• Investigated workflow discrepancies, documented system behavior, and coordinated with internal teams to move issues toward accurate resolution.
• Supported data implementation and integration-related processes requiring careful setup, environment validation, and controlled execution.
• Performed QA-minded manual testing and regression validation for releases, fixes, and workflow updates to confirm expected system behavior.
• Created and maintained process notes, guidance, and internal reference material to reduce friction in recurring operational work.

Workflow Coordination, Documentation & Platform Operations at TeamViewer (2021-08 – 2023-11)

• Maintained organized account records, platform issue notes, and workflow documentation to improve continuity and handoff quality across remote operations.
• Worked across Salesforce, Zendesk, Freshdesk, Jira, and Confluence to track records, issues, internal notes, process updates, and cross-functional follow-through.
• Investigated platform workflow issues, clarified system behavior, and coordinated resolution paths through structured documentation and escalation discipline.
• Partnered with product and engineering teams to validate fixes, reduce inconsistencies, and maintain continuity across internal workflows.
• Verified data accuracy and system behavior using internal query tools to confirm fix effectiveness and support cleaner platform execution.

Commercial Art – St. Petersburg College