Brandon Nieves
Financial Crimes Analyst
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About
Detail-oriented Financial Crimes Analyst with over 8 years of experience seeking a challenging role to leverage data analysis and fraud investigation skills in a dynamic financial institution. Proven track record of detecting fraudulent activity, collaborating across departments, and improving operational efficiency.
Experience
Financial Crimes Analyst - M&T Bank - Buffalo, NY
(2022-06)
- Detected fraud patterns through data analysis
- Minimized customer impact by direct outreach on suspicious activity
- Collaborated with teams to combat new fraud trends
- Continually adopted new systems to improve efficiency
Customer Service Representative - Charter Spectrum - Buffalo, NY
(2021-12 - 2022-05)
- Provided responsive customer support for various issues
- Resolved technical problems using a troubleshooting decision tree
- Maintained accurate customer records
Quality Auditor - HiOperator - Buffalo, NY
(2021-08 - 2021-11)
- Communicated production inconsistencies to leadership
- Promoted adherence to quality standards
- Utilized knowledge of REG E and REG Z for review
Fraud Investigator - KeyBank
(2020-01 - 2021-03)
- Conducted investigations into unauthorized financial activity
- Surpassed productivity goals through efficient task prioritization
- Tracked illegal transactions with minimal customer disruption
Senior Fraud Analyst - HSBC Bank USA
(2017-10 - 2020-01)
- Analyzed data to uncover fraud trends using device/IP tracking tools
- Verified document authenticity
- Provided high-quality customer service during investigations
- Managed inbound/outbound calls for collections
- Used skip tracing techniques to locate debtors
- Consistently met performance targets
Maintenance Worker - Wegmans - Wegmans
(2011-02 - 2015-06)
- Performed routine maintenance and sanitation tasks
- Cleared snow and debris to ensure safety
- Resolved issues independently with minimal supervision
Education
High School Diploma - Riverside Institute Of Technology (2010-01 - 2010-12)
Associate's degree
Upper secondary education
Some college
High school diploma or GED
