Jasmine H

An analytical and skilled financial analyst with 16 years of experience in the financial sector. Seeking a position to leverage effective managerial techniques to minimize fraudulent risk. Proven expertise in:

Financial Crimes Analyst II & III - Truist / SunTrust - Atlanta, GA

(2019-02 - 2025-11)

• Participates in ongoing BSA/AML compliance training that may include webinars, periodicals, and self-study to stay updated on laws and regulations.
• Designs and optimize reports (RDI Monthly, MSB Quarterly, Designated Entity Monthly),
• Develop analysis tools to interpret business needs into effective solutions.
• Demonstrates team orientation by working closely and effectively with business partners, teams, and outside services.
• Investigates potentially suspicious financial activity; files SARs and UARFs as needed.
• Conduct preliminary reviews of high-risk and periodic client alerts; determines need for Enhanced Due Diligence reviews.
• Performs risk assessments by analyzing account activity and business purposes; ensures accurate NAICs codes and risk ratings.
• Makes appropriate recommendations, ensures follow-up, and communicates decisions to associates, teams, or FIU (Financial Intelligence Unit).
• Collaborate with Relationship Managers, branch staff, and other teams to gather essential client information.
• Identifies recurring symptomatic events, recommends preventative measures, and monitors follow-up.
• Ensures required compliance and risk training completion across teams.
• Produced and delivered clear, concise reports and executive-level presentations summarizing complex AML risks.
• Demonstrates strong performance in AML compliance, attention to detail, and expert-level AML knowledge and skills.
• Strong presentation skills with the ability to effectively summarize complex information and risks in clear and concise reports and deliver them in executive-level presentations.

AML Analyst / Operational Team Risk Management - Truist - Atlanta, GA

(2016-04 - 2019)

Contract

• Provided procedural feedback and assisted with updates.
• Led SWAT analysis and special projects with tight deadlines.
• Conducted RDI (Return Deposit Item) and MSB (Money Service Business) report cases, completed FYI letters and migration tasks.
• Reviewed Lexis Nexis Bridger alerts and conducted comparative analysis between third-party and client data for PEP status, MSB registration, and negative news.
• Mentored new hires and supported onboarding processes.
• Identifying, assessing, mitigating, and monitoring risks that could affect a team’s ability to achieve its operational objectives.
• Reviewed alerts generated by monitoring systems, determining escalation needs and documenting investigative findings.
• Collaborated with compliance, legal, fraud, and risk teams to ensure alignment on investigations and regulatory obligations.
• Stayed updated on AML regulations, sanctions, and industry typologies (OFAC, FATF, FinCEN, Patriot Act).
• Monitored sanctions screenings, PEP checks, negative news searches, and transaction monitoring queues.

Senior Revenue / Data Collector - GreenSky Credit - Atlanta, GA

(2014-10 - 2016-04)

• Investigated compliance issues related to account complaints; tracked resolution trends.
• Collected $250-300K on delinquent accounts monthly.
• Partnered with legal counsel to ensure legislative compliance.
• Collaborated with multiple departments to improve toolsets and operational efficiency.
• Oversaw and supported junior data collectors, providing training, guidance, and quality reviews.
• Utilized data systems, spreadsheets, and revenue management tools to process and analyze large data sets.
• Maintained accurate documentation, logs, and audit trails to support internal controls and audit readiness.
• Collaborated with finance and operations teams to resolve reporting variances and improve data collection procedures.
• Ensured adherence to revenue policies, cash-handling protocols, and organizational compliance requirements.
• Collected, verified, and reconciled daily/weekly/monthly revenue data across multiple units to ensure financial accuracy and compliance.

Fraud Analyst I - Bank of America - Atlanta, GA

(2012-10 - 2014-08)

• Validated customer transactions to identify fraud.
• Analyzed account activity and spending patterns to detect anomalies.
• Cross-referenced databases and processed payments.
• Collaborated with fraud operations, risk teams, card services, and law enforcement to prevent losses and support case investigations.
• Performed trend analysis to identify emerging fraud schemes such as account takeover (ATO), card-not-present (CNP) fraud, and BIN attacks.
• Contacted customers to verify transactions, resolve disputes, and confirm potential fraud cases.
• Processed chargebacks, provisional credits, and fraud claims in compliance with regulatory guidelines (Reg E, Reg Z, card network rules).
• Monitored real-time credit card transactions to detect suspicious activity, high-risk patterns, and potential fraud attempts.
• Investigated fraud alerts generated by monitoring systems, determining escalation needs and documenting clear investigative findings.

Assistant Office Manager - Paramount Property Management - Atlanta, GA

(2006 - 2012)

• Managed financial reporting, forecasts, and executive meetings.
• Analyzed revenue data and ensured policy adherence.
• Assisted in day-to-day property management office operations, ensuring smooth workflow for leasing, maintenance, and resident services.
• Supported leasing activities by preparing applications, screening tenants, processing move-ins/move-outs and maintaining documentation.
• Collected and processed rent payments, fees, and deposits; maintained accurate financial records and daily cash logs.
• Coordinated maintenance requests, communicated work orders to technicians/vendors, and followed up on completion.
• Strong customer service and conflict-resolution skills with a resident-first approach.
• Excellent organizational, multitasking, and office management abilities.
• Served as primary point of contact for residents, handling inquiries, concerns, and conflict resolution professionally.

Collections Representative - Advance Financial, Inc. - Atlanta, GA

(2009 - 2012)

• Resolved client billing issues; compiled financial reports.
• Verified banking data and processed collections.
• Verified customer information to be approved for loans.
• Collected payments and established any future payment resolutions.
• Handled customer service calls and resolved any customer concerns.

Teller I - Washington Mutual Bank - Atlanta, GA

(2005 - 2008)

• Processed daily transactions, trained new hires, and managed vault and ATM operations.
• Delivered exceptional service and ensured regulatory compliance.
• Balanced cash drawers daily, maintaining accuracy and compliance with bank policies and procedures.
• Identified potential fraud or suspicious activity and escalated concerns according to internal controls.
• Verified customer identification and followed KYC and security protocols.
• Promoted bank products and services, making referrals to appropriate banking representatives.
• Maintained confidentiality of customer information and adhered to regulatory and compliance standards.
• Handled ATM deposits, night drops, and vault transactions as assigned.

B.S. - Business Administration; Minor: Business Management - Tennessee State University (2012)