Route Driver at Waste Management (2023-06 – Present)
- Delivered products to assigned locations on established routes, ensuring timely and accurate delivery
- Managed inventory levels and maintained accurate records of product quantities for efficient route planning
- Developed strong relationships with customers, providing exceptional service and addressing any concerns or issues promptly
- Implemented a new routing system that optimized delivery routes, resulting in a XX% reduction in fuel costs
- Performed routine vehicle inspections and maintenance to ensure safe operation of the delivery vehicle
- Collaborated with warehouse staff to load and unload products onto the delivery vehicle efficiently
- Resolved customer complaints or inquiries regarding deliveries, demonstrating excellent problem-solving skills
- Maintained cleanliness and organization of the delivery vehicle at all times to uphold company standards
- Utilized handheld devices or software applications to track deliveries, update order status, and capture electronic signatures from customers
- Adhered to all traffic laws and safety regulations while operating the delivery vehicle on public roads
- Coordinated with dispatchers or supervisors to communicate any delays or changes in the delivery schedule promptly
- Ensured accuracy of invoices by verifying delivered items against purchase orders before obtaining customer signatures for proof of receipt
- Managed cash transactions accurately when collecting payments from customers upon product delivery
- Conducted regular checks on delivered products for quality control purposes, reporting any damaged goods immediately
- Collaborated with sales representatives to identify opportunities for upselling or cross-selling additional products during deliveries
- Maintained detailed records of mileage, fuel consumption, and other relevant data related to daily operations
- Followed established procedures for handling returned merchandise from customers according to company policies
- Safely operated specialized equipment such as lift gates or pallet jacks when required for loading/unloading heavy items
- Assisted in training new route drivers on company policies, procedures, and best practices
- Collaborated with warehouse personnel to ensure accurate picking and packing of orders for delivery
- Implemented safety measures and best practices to minimize the risk of accidents or injuries during deliveries
- Participated in team meetings or training sessions to stay updated on new products, promotions, or operational changes
Route Driver at E.A. Sween (2019-02 – 2023-05)
- Delivered products to assigned locations on established routes, ensuring timely and accurate delivery
- Managed inventory levels and maintained accurate records of product quantities for efficient route planning
- Developed strong relationships with customers, providing exceptional service and addressing any concerns or issues promptly
- Implemented a new routing system that optimized delivery routes, resulting in a XX% reduction in fuel costs
- Performed routine vehicle inspections and maintenance to ensure safe operation of the delivery vehicle
- Collaborated with warehouse staff to load and unload products onto the delivery vehicle efficiently
- Resolved customer complaints or inquiries regarding deliveries, demonstrating excellent problem-solving skills
- Maintained cleanliness and organization of the delivery vehicle at all times to uphold company standards
- Utilized handheld devices or software applications to track deliveries, update order status, and capture electronic signatures from customers
- Adhered to all traffic laws and safety regulations while operating the delivery vehicle on public roads
- Coordinated with dispatchers or supervisors to communicate any delays or changes in the delivery schedule promptly
- Ensured accuracy of invoices by verifying delivered items against purchase orders before obtaining customer signatures for proof of receipt
- Managed cash transactions accurately when collecting payments from customers upon product delivery
- Conducted regular checks on delivered products for quality control purposes, reporting any damaged goods immediately
- Collaborated with sales representatives to identify opportunities for upselling or cross-selling additional products during deliveries
- Maintained detailed records of mileage, fuel consumption, and other relevant data related to daily operations
- Followed established procedures for handling returned merchandise from customers according to company policies
- Safely operated specialized equipment such as lift gates or pallet jacks when required for loading/unloading heavy items
- Assisted in training new route drivers on company policies, procedures, and best practices
- Participated in team meetings or training sessions to stay updated on new products, promotions, or operational changes
- Implemented safety measures and best practices to minimize the risk of accidents or injuries during deliveries
- Collaborated with warehouse personnel to ensure accurate picking and packing of orders for delivery
- Maintained a professional appearance and demeanor while interacting with customers at all times
Sanitation Lead at Ajinomoto (2017-03 – 2020-05)
- Provided technical guidance and mentorship to team members, fostering their professional growth and improving overall productivity
- Collaborated with product managers to define project requirements, scope, and timelines
- Evaluated new technologies/frameworks/tools for potential integration into existing systems or future projects
- Mentored junior developers by providing guidance on coding best practices and architectural design principles
- Implemented performance optimization techniques (e.g., caching mechanisms) resulting in improved application response time by XX%
Night Manager at Arby's (2007-09 – 2017-02)
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Managed a team of XX staff members, providing training, coaching, and performance evaluations
- Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Created employee schedules to optimize staffing levels while meeting business demands
- Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
- Implemented cost control measures to reduce waste and minimize expenses without compromising quality
- Collaborated with the kitchen staff to develop new menu items based on customer preferences and market trends
- Ensured compliance with all health codes, licensing regulations, and labor laws
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
- Achieved XX% increase in sales by implementing targeted marketing strategies such as promotions or special events
- Improved table turnover rate by XX% through effective floor management techniques during peak hours
- Implemented a reservation system that improved guest experience by reducing wait times during busy periods
- Led a team in achieving an average customer satisfaction rating of XX% through exceptional service delivery
- Developed strong relationships with vendors resulting in cost savings of XX% on food purchases
- Trained staff on proper serving techniques resulting in an increase in upselling opportunities by XX%
- Increased online presence through social media campaigns resulting in a XX% boost in reservations made online
- Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
