Brandy Henderson

Professional and customer-focused Operations and Administrative Coordinator with 11+ years of experience supporting office management, customer service, scheduling, project coordination, bookkeeping support, and daily business operations. Skilled at creating organized systems, managing multiple priorities, coordinating vendors and clients, and delivering exceptional customer experiences. Experienced with QuickBooks, Google Workspace, Microsoft Office, scheduling, invoicing, customer communications, and administrative support in fast-paced environments.

Recognized for strong organization, attention to detail, positive communication, and the ability to keep operations running smoothly.

Purchasing Coordinator at Maslar Design & Build (2025-07 – 2025-12)

• Coordinated communication between clients, vendors, project managers, and field teams to ensure smooth project execution.
• Managed scheduling, delivery coordination, and project updates while maintaining excellent customer communication.
• Developed and maintained tracking systems for purchase orders, deliveries, inventory, and project documentation.
• Processed invoices, receipts, and expense documentation with a high level of accuracy and attention to detail.
• Maintained detailed customer, vendor, and subcontractor records while supporting multiple active projects.
• Assisted with administrative functions, customer inquiries, and day-to-day office operations.

Administrative Assistant / Property Manager at Thoroughbred Management Group (2024-09 – 2025-05)

• Managed daily property operations, customer communications, scheduling, lease administration, and office support functions.
• Increased on-time payments by 81% through proactive customer follow-up and relationship management.
• Coordinated maintenance scheduling and served as the primary point of contact for tenants and vendors.
• Generated reports, maintained records, and ensured accurate documentation across multiple properties.
• Enhanced communication workflows, resulting in customer satisfaction rates exceeding 97%.

Office Manager at Vos Sprinklers (2020-04 – 2024-10)

• Managed front office operations, customer service, scheduling, invoicing, deposits, and accounts receivable support.
• Answered incoming customer calls, coordinated service appointments, and ensured exceptional customer experiences.
• Maintained QuickBooks records, billing documentation, and administrative systems with high accuracy.
• Supported field technicians through scheduling coordination and project tracking.
• Implemented workflow improvements that increased efficiency across office operations and customer communications.
• Managed insurance records, compliance documentation, and company administrative processes.

Office Manager at Whitfield's Farm Supplies (2016-06 – 2019-12)

• Oversaw customer service, scheduling, bookkeeping support, inventory management, and daily office operations.
• Managed more than 100 customer requests daily while maintaining 98% documentation accuracy.
• Coordinated service scheduling, customer communications, invoicing, and record management.
• Improved data management systems, reducing retrieval time by 30% and improving overall office efficiency.
• Built strong customer relationships through responsive communication and exceptional service.

Graphics Designer / Web Builder at Self-Employed (2014-02 – 2025-10)

• Developed websites, social media content, marketing materials, and customer-facing business assets for small business clients.
• Managed multiple client projects simultaneously while maintaining deadlines and communication expectations.
• Created organized digital systems, dashboards, and workflows to improve client productivity and business operations.
• Assisted businesses with branding, customer engagement, and online presence management.

High School Diploma – Desoto County High School