Professional Mortgage Servicing/Customer Relations
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Detail-oriented and ethically driven professional with a strong commitment to integrity, regulatory adherence, and operational excellence. Experienced in supporting compliance initiatives, maintaining accurate documentation, and ensuring organizational practices align with industry standards and legal requirements. Known for strong analytical skills, clear communication, and the ability to navigate complex situations with professionalism and sound judgment.
Dedicated to continuous learning and process improvement, with a passion for doing what is right and contributing to a culture of accountability and transparency
Bilingual program analyst with over 18 years of experience in federal mortgage servicing, risk management, and customer support. Known for a positive, energetic approach to work and life, with a strong belief in living in the moment and learning from every challenge. Dedicated, responsible, and deeply committed to excellence in customer service, regulatory compliance, and team collaboration.
Fluent in English and Spanish, with a passion for helping others and creating solutions that make a difference
Bachelor's Degree major in International Business and graduated 2002
