Customer Service Specialist/Cashier at GetixHealth (2025-09 – Present)
- emphasize accuracy in payment processing, high-volume POS system proficiency, and professional customer service
- handling credit/debit transactions, resolving payment disputes, and maintaining data accuracy.
- Handle phone queries, resolve billing disputes, and assist with account issues.
Medical Assistant at Alamo Slim Clinic (2024-08 – 2025-01)
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Administered medications under the direction of healthcare professionals
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
Certified Medical Assistant at WellMed (2022-10 – 2023-01)
- Travels with the mobile team to different clinics.
- Organizes on-site clinics to make sure equipment and supplies are ready.
- Coordinates and conducts healthcare screenings, which include vitals, procedures, phlebotomy, diagnostic testing.
- Documents screening results and send them off to provider.
Medical Assistant at Altus Biologics (2021-10 – 2022-02)
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Medical Receptionist at CSL Plasma (2019-07 – 2021-01)
- Assists qualified donors in completing the screening process.
- assessing the self-administered health history, answering basic medical questions associated with the donation process,
- referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
- Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
- Answer the telephone and answer callers question or transfer call to appropriate staff member.
- Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
