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Dynamic customer service professional experienced in both call-center and retail store settings with senior care, and childcare training. Experienced bus and van driver looking to earn interesting positions with a growing company where I may use my skills and certifications to grow and assist within the organization.
Developed relationships with loan and sales customers.
● Gave small and large loans each day
● Answer the phone and answer any questions customers may have about their account after verifying their information.
● Take in objects as in tools, computers, laptops, television or short time long, or if they want to sell then tag the items, place them in the correct section in the warehouse and update the items location in the system.
● Used Great customer service, being able to lift up to a certain amount, being able to multitask at certain times.
● Increased company media ways of exposure by listing inventory on Facebook market and Offer up.
● Determined value of items including precious metals and stones, electronics, musical instruments, and tools.
● Maintained cleanliness of the sale floor, break room, bathroom and warehouse, including items in loan,
layaway and purchased.
Michaels - Houston, TX
November 2020 to August 2021
● Greet customers when entering or leaving the store.
● Manage transactions with customers using cash registers.
● Scan goods and ensure pricing is accurate.
● Collect payments whether in cash or credit.
● Issue receipts, refunds, change or tickets
David's Bridal - Houston, TX
December 2019 to March 2020
● Assisted Brides, Bridal party and prom shoppers with finding their Dream look.
Cleaning and restocking.
● Cashiering
● Setting Appointments
● Ordering customers purchases.
Driver / Attendant / Assistant Activities Director
Building and Restoring Hope/ Cullen Adult Daycare - Houston, TX
July 2018 to May 2019
● Transport clients to and from the center.
● Supervise clients at facility and away
● Serve clients in cafeteria setting and fed and hydrated clients with G tubes
● Create daily warm ups, monthly activities and assist with field trips
● Change client's diapers/ pull up's, washed client's clothes to maintain healthy body hygiene
● Clean facility, Answer Phones and Clerical work
Para-Lift Driver
October 2016 to July 2017
● Provided safe and reliable transportation to customers with and without wheelchairs and scooters.
● Verified client's ids and passes or tickets.
● Inspect buses for defects and safe operating conditions before, during and after trips.
Benefit Recovery Children's National Medical Center
February 2016 to September 2016
● Submitted, managed and maintained large volumes of medical claims and appeals to insurance companies for processing and reimbursement.
● Verified healthcare coverage.
● Got claim statuses and regrouped, appealed, and/or resolved them.
Pima Medical Institute - Houston, TX
March 2012 to February 2013
George Bush High School - Houston, TX
