Braylen X

Conduct direct, personalized 1-on-1 phone calls and voter engagement outreach for WorkMoney, a national non-profit advocacy campaign focused on financial security for working Americans. Execute structured outreach scripts and conduct detailed conversations with targeted members to assess community needs, build rapport, and communicate non-partisan policy initiatives. Drive member activation and retention by providing tailored information on financial resources, advocacy tools, and civic participation opportunities.

Remote Outreach Canvasser - THE OUTREACH TEAM / WORKMONEY - Remote

(2026-07)

• Conduct direct, personalized 1-on-1 phone calls and voter engagement outreach for WorkMoney, a national non-profit advocacy campaign focused on financial security for working Americans.
• Execute structured outreach scripts and conduct detailed conversations with targeted members to assess community needs, build rapport, and communicate non-partisan policy initiatives.
• Drive member activation and retention by providing tailored information on financial resources, advocacy tools, and civic participation opportunities.
• Perform real-time data entry and voter tracking across digital phone banking platforms and campaign CRM databases to ensure accurate field reporting and data integrity.
• Maintain high-volume daily contact quotas while consistently delivering high-quality, empathetic 1-on-1 member interactions across various targeted states.

Assistant Manager - THE UPS STORE

(2022-01 - 2026-01)

• Managed daily retail store operations, staff scheduling, inventory management, and customer service compliance in a fast-paced environment.
• Supervised packing, freight forwarding, and shipping logistics to ensure full adherence to corporate guidelines and delivery deadlines.
• Directed print production operations, delivering custom high-volume printing, graphic design layout, and finishing services for commercial clients.
• Resolved escalated customer disputes, streamlined store workflows, and maintained operational profitability.

Debt Collection Specialist (Remote) - FIRST-PARTY / THIRD-PARTY COLLECTIONS - Remote

(2025-01 - 2026-01)

• Managed inbound and outbound payment negotiation calls, securing financial arrangements and settlements while ensuring strict FDCPA regulatory compliance.
• Conducted financial account audits, verified borrower information, and established structured repayment plans.
• Maintained meticulous transaction logs and interaction histories within customer account databases to support organizational auditing.

Assistant Retail Store Manager - AT&T

(2020-01 - 2022-01)

• Partnered with the Store Manager to drive wireless service sales, manage daily store workflows, and hit monthly key performance indicators (KPIs).
• Coached and mentored retail sales representatives on telecommunications products, service plans, and solution-based selling techniques.
• Oversaw store inventory audits, cash handling procedures, visual merchandising, and high-priority customer resolution.

Cross-Functional Team Member / Cashier - TARGET

(2014-01 - 2019-01)

• Initiated role as POS Cashier, providing efficient checkout operations and exceptional front-end guest service.
• Cross-trained across all major store departments, supporting sales floor merchandising, stock replenishment, and order fulfillment.

Front Service Clerk / Cart Attendant - PUBLIX SUPER MARKETS

(2014-01 - 2019-01)

• Delivered high-touch customer service through carry-out assistance, grocery bagging, and maintaining store entry cleanliness and cart availability.

Artist Assistant to KayCyy - BUVISION ENTERTAINMENT

(2022-01)

• Oversee daily scheduling, studio session coordination, and travel logistics for recording artist KayCyy under BuVision Entertainment.
• Serve as the primary liaison between artist management, record label executives, producers, and venue directors to ensure seamless production and event execution.