Breajanai Gatlin

Experienced Administrative Representative with background in office management and customer service. Possess strong skills in organizational efficiency, problem-solving, and multitasking. Previous work has resulted in improved operational workflow and enhanced client satisfaction through exceptional communication and support.

Car Control Agent at Enterprise Holdings (2024-12 – 2026-05)

• Managed overdue rental contracts for Alamo, Enterprise, and National, ensuring timely resolution and compliance with company policies
• Conducted high-volume outbound calls to customers to coordinate vehicle returns or extend rental agreements
• Issued 24-hour notices and followed escalation procedures for unreturned vehicles
• Collaborated with Risk Management team by preparing and sending required templates and documentation for potential vehicle recovery
• Maintained accurate records of customer interactions, contract updates, and actions taken
• Provided customer service by assisting clients with updating reservations and resolving issues efficiently

Administrative Representative at Enterprise Holdings (2019-07 – 2024-12)

• Provide comprehensive administrative and clerical support to ensure smooth daily operations in a fast-paced corporate environment
• Handling high call volumes inbound and outbound calls to customers to coordinate vehicle returns or extend rental agreements. Transfers calls to the right department
• Communicate professionally with customers, vendors, and internal departments to address inquiries, resolve issues, and clarify contract details
• Maintain, review, and update records, contracts, and documentation with a high level of accuracy and attention to detail
• Track outstanding items and follow up on unresolved matters to ensure timely resolution and compliance with company procedures
• Demonstrate strong organizational skills while managing multiple tasks, deadlines, and priorities simultaneously
• Uphold confidentiality and professionalism when handling sensitive customer and business information

After-School Program Leader at City of Fontana Community Services (2018-08 – 2019-05)

• Supervised and supported elementary-age youth in structured after-school programs focused on safety, engagement, and positive development
• Planned and facilitated educational, recreational, and enrichment activities that encouraged teamwork, responsibility, and social skills
• Monitored student behavior and implemented positive behavior-management strategies in alignment with program guidelines
• Communicated regularly with parents, guardians, and staff regarding student progress, concerns, and program updates
• Assisted with daily program operations, attendance tracking, and maintaining a safe and organized environment

Bachelor of Arts in Sociology – California State University, San Bernardino (2024-08 – 2025-12)

Associate of Arts in Sociology – San Bernardino Valley College (2023-06 – 2024-05)

Associate of Arts in Liberal Arts – San Bernardino Valley College (2023-06 – 2024-05)

High School Diploma – Silverado High School (2014-05)