Experienced representative - YMCA - Glendale, CO
(2020-10)
- Responded to customer inquiries via phone, email, and chat in a timely and professional manner
- Assisted customers with account setup, password resets, and software installations
- Educated customers on product features and functionality to enhance their overall experience
- Maintained a high level of customer satisfaction through effective communication skills and empathy
- Collaborated with team members to share knowledge and best practices for efficient issue resolution
Spanish Interpreter - Spring institute of multicultural Learning
- Conduit interpretations.
- Personally meets clients interpreting precisely what is said.
Spanish Interpreter - Cesco Linguistic Services
- Conduit interpretations.
- Personally meet with clients.
General Manager - Lash Out Colorado - Centennial, CO
(2022-09 - 2023-04)
- Implemented structure, policies, and procedures.
- Ability to identify and problem solve, set expectation, goals, and delegate.
- Strong verbal and written communications skills in both English and Spanish.
- Strong interpersonal skills to communicate with confidence.
- Organized lash trays and products accordingly.
- Handled and processed customer payments.
- Inventory.
Accountant/ Director of Front Office - Risas Dental and Braces
(2018-12 - 2020-03)
- Schedule patients with matching Dr. and procedures in open dental.
- Resolve accounting issues
- Verify Insurances
- Close accounts
- Review emails, contracts and voicemails in a timely matter.
- Proficient with open dental
- Review and send PARS in timely manner.
- Greet patients/ create new patient chart.
- Check-in incoming labs to appropriate patient chart.
CO- Receptionist/Interpreter - Brother's Perez painting & Remodeling - Denver, CO
(2011-03 - 2017-06)
Greet prospects.
- Answering phone, fax and email (information regarding new contracts, sales, etc).
- Inspect paperwork for new contracts, renewals and price proposals.
- Setting and keeping appointments.
- Represent the company in a professional manner at all times.
