Customer Service Representative at Verizon (2025-07 – Present)
- Strong understanding of mobile devices (smartphones, tablets), internet and Wi-Fi technologies, routers, modems, and TV equipment.
- Familiarity with basic troubleshooting methods for devices, operating systems (Android, iOS), and internet connectivity issues.
- Ability to assist with software updates, app installations, and feature setup on Verizon services and devices.
- Excellent verbal and written communication skills, with the ability to explain complex technical issues in simple terms.
- Active listening skills to understand the customer's problem and provide effective solutions.
- Ability to maintain a positive, patient, and professional attitude when dealing with frustrated customers.
- Ability to analyze customer-reported issues and identify potential causes quickly.
- Capability to troubleshoot and offer quick resolutions to common technical problems while adhering to company guidelines.
Data Reporting Analyst at Experian (2025-01 – 2025-07)
- Strong eye for detail to identify irregularities or inconsistencies in transactions and data.
- Ability to analyze complex data sets and identify patterns or trends.
- Strong analytical thinking and problem-solving skills when working with large volumes of data.
- Understanding of various types of fraud (e.g., credit card fraud, identity theft, payment fraud, money laundering).
- Familiarity with emerging fraud trends for adapting fraud prevention measures.
Fraud Analyst at Sykes Enterprises, Incorporated / Chase Bank / Bank of America (2024-01 – 2025-01)
- Meticulous review of transaction records, looking for even the smallest signs of suspicious activity.
- Spotting trends and discrepancies requires a keen eye for detail.
- Ability to analyze complex data and draw conclusions from it.
- Ability to identify patterns, spot irregularities, and make informed decisions based on findings.
- Critical and creative thinking to solve problems and prevent further fraud.
- Understanding of various fraud schemes and tactics (such as identity theft, credit card fraud, phishing, money laundering, etc.).
- Ability to identify red flags and suspicious patterns.
Sales Associate at Target (2023-11 – 2024-01)
- Excellent interpersonal and communication skills.
- Good understanding of products in assigned section (e.g., clothing, electronics, home goods, etc.) to assist customers effectively.
- Comfortable with helping customers make purchases, suggesting additional products, and meeting store sales targets.
- Keeping the store organized, ensuring that prices are correct, and that shelves are stocked with the right products.
- Collaboration with fellow team members for maintaining a smooth and efficient store operation, especially during busy hours.
- Standing for extended periods, lifting products, and moving around the store.
Wal-Mart Associate at Walmart (2022-08 – 2023-11)
- Providing excellent customer service through being friendly, approachable, and helpful.
- Effectively communicating with customers and team members, especially when explaining product features, promotions, or store policies.
- Being detail-oriented when stocking shelves, processing transactions, or managing inventory to ensure accuracy.
- Standing for long periods, lifting boxes, bending, or moving around the store with physical endurance.
Inside Lawn and Garden Associate at Lowe's Home Improvement (2022-02 – 2022-08)
- Sales experience in retail and sales development.
- Building solid communication skills and problem-solving abilities when helping customers choose the right lawn care solutions.
- Hands-on experience and knowledge of gardening and lawn care.
Crew Member at Little Caesars Pizza (2020-03 – 2022-02)
- Juggling multiple tasks while staying focused (taking orders, cooking, and managing customers).
- Clear communication with customers, other team members, and managers to ensure everything runs smoothly.
- Friendly attitude and positive demeanor when greeting customers in person or over the phone.
- Accuracy in food prep and following recipes to ensure each order is correct and meets Little Caesars' standards.
