Breanne

Strong understanding of mobile devices (smartphones, tablets), internet and Wi-Fi technologies, routers, modems, and TV equipment. Familiarity with basic troubleshooting methods for devices, operating systems (Android, iOS), and internet connectivity issues. Ability to assist with software updates, app installations, and feature setup on Verizon services and devices.

Customer Service Representative at Verizon (2025-07 – Present)

• Strong understanding of mobile devices (smartphones, tablets), internet and Wi-Fi technologies, routers, modems, and TV equipment.
• Familiarity with basic troubleshooting methods for devices, operating systems (Android, iOS), and internet connectivity issues.
• Ability to assist with software updates, app installations, and feature setup on Verizon services and devices.
• Excellent verbal and written communication skills, with the ability to explain complex technical issues in simple terms.
• Active listening skills to understand the customer's problem and provide effective solutions.
• Ability to maintain a positive, patient, and professional attitude when dealing with frustrated customers.
• Ability to analyze customer-reported issues and identify potential causes quickly.
• Capability to troubleshoot and offer quick resolutions to common technical problems while adhering to company guidelines.

Data Reporting Analyst at Experian (2025-01 – 2025-07)

• Strong eye for detail to identify irregularities or inconsistencies in transactions and data.
• Ability to analyze complex data sets and identify patterns or trends.
• Strong analytical thinking and problem-solving skills when working with large volumes of data.
• Understanding of various types of fraud (e.g., credit card fraud, identity theft, payment fraud, money laundering).
• Familiarity with emerging fraud trends for adapting fraud prevention measures.

Fraud Analyst at Sykes Enterprises, Incorporated / Chase Bank / Bank of America (2024-01 – 2025-01)

• Meticulous review of transaction records, looking for even the smallest signs of suspicious activity.
• Spotting trends and discrepancies requires a keen eye for detail.
• Ability to analyze complex data and draw conclusions from it.
• Ability to identify patterns, spot irregularities, and make informed decisions based on findings.
• Critical and creative thinking to solve problems and prevent further fraud.
• Understanding of various fraud schemes and tactics (such as identity theft, credit card fraud, phishing, money laundering, etc.).
• Ability to identify red flags and suspicious patterns.

Sales Associate at Target (2023-11 – 2024-01)

• Excellent interpersonal and communication skills.
• Good understanding of products in assigned section (e.g., clothing, electronics, home goods, etc.) to assist customers effectively.
• Comfortable with helping customers make purchases, suggesting additional products, and meeting store sales targets.
• Keeping the store organized, ensuring that prices are correct, and that shelves are stocked with the right products.
• Collaboration with fellow team members for maintaining a smooth and efficient store operation, especially during busy hours.
• Standing for extended periods, lifting products, and moving around the store.

Wal-Mart Associate at Walmart (2022-08 – 2023-11)

• Providing excellent customer service through being friendly, approachable, and helpful.
• Effectively communicating with customers and team members, especially when explaining product features, promotions, or store policies.
• Being detail-oriented when stocking shelves, processing transactions, or managing inventory to ensure accuracy.
• Standing for long periods, lifting boxes, bending, or moving around the store with physical endurance.

Inside Lawn and Garden Associate at Lowe's Home Improvement (2022-02 – 2022-08)

• Sales experience in retail and sales development.
• Building solid communication skills and problem-solving abilities when helping customers choose the right lawn care solutions.
• Hands-on experience and knowledge of gardening and lawn care.

Crew Member at Little Caesars Pizza (2020-03 – 2022-02)

• Juggling multiple tasks while staying focused (taking orders, cooking, and managing customers).
• Clear communication with customers, other team members, and managers to ensure everything runs smoothly.
• Friendly attitude and positive demeanor when greeting customers in person or over the phone.
• Accuracy in food prep and following recipes to ensure each order is correct and meets Little Caesars' standards.

College in Social Work – Langston University (2021-08 – 2022-11)

High school diploma – Dollarway High School (2019-08 – 2021-05)