Quality Data Associate - Randstad - Richmond, VA
(2024-08 - 2025-08)
- Designed, developed, and maintained interactive dashboards and data visualizations using PowerBI and other BI tools to track key organizational metrics.
- Assisted in the administration and optimization of databases to ensure seamless data flow and accessibility.
- Partnered with internal teams to define project requirements, prioritize multiple initiatives, and deliver data-driven solutions within established deadlines.
- Adhered to Standard Operating Procedures (SOP) and where applicable, Good Manufacturing Practices (GMP) to maintain rigorous data handling standards.
- Proactively identified opportunities to streamline data collection and analysis of workflows through the adoption of new technologies and software.
- Utilized statistical methodologies to analyze complex datasets, ensuring high levels of accuracy and attention to detail in all reporting outputs.
Order Management Clerk - SpartanNash - Norfolk, VA
(2023-09 - 2024-08)
- Processed 300+ purchase orders while supporting invoice reconciliation and order tracking processes
- Utilized Salesforce CRM and ERP systems to monitor order status, invoices, and payment activity
- Resolved billing discrepancies through detailed research and communication with internal departments
- Maintained accurate transactional records to support compliance, auditing, and operational reporting
- Assisted with documentation review, issue resolution, and administrative support tasks in a high-volume environment
- Demonstrated strong organizational and multitasking abilities while managing competing deadlines
Receiving Clerk - Amazon - Chesapeake, VA
(2023-05 - 2023-10)
- Received, inspected, and logged incoming shipments to verify accuracy, quality, and compliance with company standards.
- Used handheld scanners and warehouse management systems to track inventory and update product records.
- Organized and staged products for storage, distribution, and workflow efficiency.
- Maintained accurate receiving documentation to support inventory control and operational reporting.
- Collaborated with team members to meet daily productivity, quality, and processing goals.
- Followed safety, documentation, and inventory procedures in a fast-paced, high-volume environment.
Data Entry Clerk - Aston Carter - Pittsburg, PA
(2022-05 - 2023-04)
- Entered, reviewed, and reconciled vessel and cargo data using Excel spreadsheets and internal systems.
- Utilized Excel functions (including VLOOKUPs) to compare manifests and reports to ensure data accuracy.
- Submitted cargo manifests and shipment data to government systems, including CBP and other agencies.
- Identified and corrected data discrepancies by working with internal teams and external partners.
- Prepared and submitted standard electronic documents for cargo movement and export filings.
- Communicated with internal departments to obtain missing or incorrect information.
- Met daily productivity and accuracy goals (KPIs).
Investment Services Processor - Capital Group - Chesapeake, VA
(2021-07 - 2022-05)
- Processed physical and digital buy, sell, redemption, and distribution requests initiated by clients or financial professionals.
- Manually set up new mutual fund accounts, traditional/Roth IRAs, and corporate retirement plans.
- Processed sensitive administrative updates including change of beneficiary forms, power of attorney documents, and death processing.
- Audited and reconciled daily check reports and financial balance sheets to ensure zero cash discrepancies.
- Reviewed, submitted paperwork to verify it aligns with internal guidelines, SEC regulations, and anti-money laundering (AML) laws.
- Managed the digital workflow queue by identifying, flagging, or correcting incomplete or error-ridden transaction request.
Customer Service Associate - Maximus - Newport News, VA
(2021-02 - 2021-07)
- Answered incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.
- Tracked and documented all inquiries using the applicable systems.
- Completed associated tasks according to the established guidelines.
- Met Quality Assurance (QA) and key performance metrics.
- Facilitated the fulfillment of caller requests for materials via mail, email, or download.
- Facilitated translations services for non-English speaking callers according to procedures.
Administrative Assistant II - Sentara Obici Orthopedic - Suffolk, VA
(2021-10 - 2021-02)
- Provided administrative and clerical support within a fast-paced healthcare environment while maintaining professionalism and confidentiality.
- Managed patient documentation, data entry, scheduling support, and electronic record updates with a high level of accuracy.
- Assisted with insurance verification, patient registration updates, and coordination of administrative workflows.
- Answered multi-line phone calls, responded to inquiries, and directed patients and staff appropriately.
- Maintained organized digital and physical records in compliance with HIPPA and healthcare documentation standards.
- Utilized Microsoft Office, electronic medical records systems, and internal databases to manage administrative tasks and reporting.
Customer Service Representative - AppleOne - Newport News, VA
(2019-08 - 2020-08)
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancels accounts, or obtain details of complaints.
- Kept records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Reviewed insurance policy terms to determine whether a particular loss covered by insurances.
- Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise. Refunding money or adjusting bills.
