Brenda Becerra
Server
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About
I absolutely love giving all my guest that one in a life time experience plus having them come back to visit me always warms my heart. Ive been in the business for 6 years (serving) other then that I've always managed. I am mostly passionate about leading my teammates and making everybody win at all times.
Some special skills that I master bi-lingual, strong communication and conflict resolution, managing high volume reservations, fine dining experience, customer retention, comfortable up-selling, leadership, product knowledge expert, welcoming guest, wine knowledge, excellent team player, lot of energy.
Experience
Experience Fine dining server Del Frisco Double Eagle Steak House July 2020-Present
- Guide guests through their dining experience, while observing fine dining etiquette and making recommendations and pairings according to clients needs.
- Responsible for navigating 40 page wine list with over 1200 labels.
- Lead private parties up to 130 guests; Assist in the set up and arrangement of tables and parties.
- Maintaining service standards and creating lasting guest connections across five table section.
- Always being available to assist other servers with food running, running drinks, bus, greeting guest etc.
- Guest PPA $175 Average Check per shift $3,800
- Guiding guest through experiencing maintaining everything polished.
- Developed strong product knowledge for Italian cuisines and wines.
- Catered to a very high volume of customers week after week
- Contributed to customer retention and repeat visits
- Table turn Guest PPA $90 Avg Check per shift 2k
- Responsible for growth and sales of $6ML/summerr. Innovative team-focused ways to drive sales.
- Scheduling 40+ employees weekly, managing several different departments including FOH and BOH
- Individual reviews with team members to ensure alignment with company vision.
- Inventory to bar
- Within first 2 months increased check average more than 200%.
- Reduced labor costs 18% by maximizing efficiency in workers positions & time
Education
High school diploma 2011
College of Southern Nevada AA Hospitality Management 2016
