Dependable and people-focused professional with experience in customer service, quality assurance, team leadership, and problem solving
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Dependable and people-focused professional with experience in customer service, quality assurance, team leadership, and problem solving. Skilled at training others, working in fast-paced environments, and maintaining high standards of work. Seeking an opportunity to contribute strong communication and teamwork skills.
Freelance Designer - Self-employed
(2019-01)
Provided graphic design services across digital, video, and print for clients in retail, tech, and entertainment. This involved designing custom logos, branding guides, and marketing materials using Illustrator, InDesign, and AfterEffects. Each project involved working with new teams and quickly adjusting to the needs of the company.
UX/UI Designer - Field Lightning - South Ogden, UT
(2023-01 - 2025-01)
As Lead UX/UI designer for the start up, Field Lightning, I worked with a small intimate team in creating an application that helped companies maintain inventory, set appointments, and maintain payments. I would work closely with individuals regarding planning, designing/developing, and execution.
Quality Assurance Specialist - Brigham Young University-Idaho - Rexburg, ID
(2021-01 - 2022-01)
Maintained a group of customer service agents of over 120. Followed strict guidelines on monitoring and evaluating agents when providing aid to individuals. Conducted weekly trainings to individual agents that involved teaching standards, proper etiquette, and service tips.
University Custodian Team Lead - Brigham Young University-Idaho - Rexburg, ID
(2020-01 - 2021-01)
Managed a team of 12 custodians to clean each morning. Trained new hires as well as had daily meetings to discuss new practices and procedures during the height of the COVID-19 outbreak. Maintained high standards and followed strict regulations to keep the universities science building safe and clean.
Full Time Missionary - The Church of Jesus Christ of Latter-day Saints - Denver, Colorado
(2016-01 - 2018-01)
B.A - Art - Brigham Young University-Idaho (2018-01 - 2022-01)
