Lo Fortney
Customer Service Representative with 12+ years experience
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About
Detail-oriented professional with more than 12 years of experience in customer service, project coordination, documentation, and written communication. Currently completing a Bachelor of Arts in English Literature with a strong foundation in editing, proofreading, grammar, and content organization. Recognized for exceptional accuracy, professionalism, and the ability to manage complex documentation in fast-paced environments.
Seeking an entry-level Human Resources position where strong communication, organization, documentation, and relationship-building skills can support employee success and organizational growth.
Experience
Lead Generator (Remote-Capable) at Yes! HVAC & Plumbing (2023-12 – Present)
- Draft and edit professional email communications while maintaining consistent company messaging.
- Maintain detailed CRM records with exceptional accuracy.
- Coordinate technician schedules and ensure complete documentation.
- Resolve customer concerns through professional written and verbal communication.
- Review customer information for accuracy before processing appointments.
Project Estimator / Project Manager at Aloha Movers (2021-03 – 2023-07)
- Prepared detailed project estimates and proposals.
- Reviewed contracts for accuracy before approval.
- Coordinated multiple projects while maintaining organized records.
- Served as liaison between clients and project teams.
- Met deadlines while providing exceptional customer service.
Veterinary Receptionist / Assistant at Green Valley & Shadowridge Animal Hospitals (2016 – 2022)
- Maintained confidential medical records.
- Prepared and reviewed patient documentation.
- Communicated professionally with clients.
- Supported daily clinic operations.
- Ensured accurate recordkeeping.
Assistant Manager at Claire's (2011 – 2015)
- Supervised daily operations and scheduling.
- Managed inventory and financial documentation.
- Trained new employees.
- Ensured cash handling accuracy.
- Helped achieve store goals.
Education
Bachelor of Arts in English Literature – University of Phoenix (2026-12-02)
Master of Science in Human Resource Management – Southern New Hampshire University (2027-02)
