Brent Rushton

Hardworking hospitality professional with 15+ years of experience in guest services, event planning, and property management. Proven track record in managing teams, enhancing customer satisfaction, and optimizing operational efficiency. Skilled in bartending, restaurant management, and event coordination, with a strong focus on delivering exceptional experiences.

Adept at utilizing technology to streamline processes and improve service quality. Currently working part time at a neighborhood bar and homemaking for my family as my partner owns her own therapy practice. Authorized to work in the US for any employer

Bartender at The Tap (2023-01 – Present)

• Manage inventory and ordering process, ensuring optimal stock levels and minimizing waste
• Maintain cleanliness and organization of the bar area, adhering to health and safety regulations at all times
• Utilize exceptional mixology skills to craft visually appealing cocktails that exceeded customer expectations
• Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift
• Organize special events such as themed nights or live music performances to attract new customers and boost revenue

Travel Advisor / Tour Coordinator at Sun Tours (2022-12 – 2024-04)

• Create Domestic and International Tours
• Reserve ground and Air Transportation
• Reserve Lodging and Special Services (Restaurants and Sight Seeing)
• Negotiate Contracts
• Maintain relationships with Vendors
• Attend Tours as Group Escort
• Travel planning
• Vacation planning
• Event Travel Planning
• Reserve Air and Ground Transportation
• Reserve Lodging and Special Services

Guest Service Agent at Los Poblanos Historic Inn & Organic Farm (2020-06 – 2022-12)

• Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
• Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Managed reservations system, ensuring accurate bookings and room assignments for incoming guests
• Collaborated with housekeeping staff to ensure timely room readiness for arriving guests
• Maintained knowledge of hotel amenities, services, policies, and local area information to effectively assist guests
• Assisted with concierge services such as providing directions, recommendations for local attractions, and arranging transportation

Innkeeper / Assistant General Manager at Blue Lake Ranch (2018-03 – 2020-06)

• Manage all aspects of Bed & Breakfast
• Accounting of all revenue
• Front office manager
• Manage reservations
• Hire and train new staff
• Manage OTA's
• Set rates
• Prepare and serve breakfast lunch and dinner for up to 60 guests

Front Desk Supervisor at Wyndham Hotels & Resorts (2013-05 – 2018-03)

• Managed a team of 8 guest services representatives, providing training and guidance to ensure exceptional customer service
• Developed and implemented standard operating procedures for guest services department, improving efficiency and consistency
• Collaborated with other departments to coordinate seamless check-in/check-out processes for guests
• Oversaw the resolution of guest complaints and concerns, ensuring prompt and satisfactory solutions
• Maintained accurate records of guest interactions, feedback, and preferences to personalize future experiences
• Created and maintained relationships with local vendors to provide special amenities or services for guests
• Managed room reservations and ensured accurate billing processes were followed

Property Manager at Bringle Properties (2010 – 2013)

Overseeing and coordinating maintenance, repairs, and renovations for properties in Northern Indiana

• Tenant Management: Advertising vacancies, screening and selecting tenants, collecting rent payments, addressing tenant concerns, and enforcing lease agreements

Associate Producer at Indiana University (2007 – 2010)

• Managed $100,000 student activity budget
• Created events for the student body and local community
• Market events to student body and community
• Attend and manage all events
• Hire additional staff for large events

Fine Dining Server / Bartender at Noma Fusion (2002 – 2007)

• Supervise daily activities
• Managed a team of 10 servers, providing guidance and support to ensure exceptional customer service
• Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup

B.A. in Mass Communications / Electronic Media – Indiana University (2003 – 2007)