Breonna Jimenez

Dedicated and dependable customer service professional with experience in intake coordination, clerical support, data entry, and customer relations. Skilled in communication, problem-solving, and maintaining professionalism in fast-paced environments. Strong ability to manage records, assist clients, and support daily office operations while providing excellent customer service.

Intake Clerk at Hope Station (2025-07 – Present)

• Assist clients with intake paperwork and documentation.
• Answer incoming phone calls and direct inquiries professionally.
• Maintain accurate client records and data entry systems.
• Provide customer service and administrative support in a fast-paced environment.
• Schedule appointments and assist with office organization.

Customer Service Representative at Results Companies (2020-01 – 2020-09)

• Resolved customer complaints professionally and efficiently.
• Assisted customers with account information, products, and services.
• Maintained professionalism while handling high-stress situations.
• Provided support for online orders and customer inquiries.

Cashier at KIM'S (2019-03 – 2020-01)

• Operated cash register and processed transactions accurately.
• Maintained balanced cash drawer and organized workspace.
• Assisted customers with purchases and product questions.

Retail Sales Associate at Rachel's Resale Shop (2017-05 – 2019-03)

• Greeted customers and assisted with shopping needs.
• Handled returns and exchanges while following company policies.
• Maintained clean and organized sales floor.

Certification in Logistics – Austin Community College

High School Diploma – Westwood High School