Security Officer at Allied Universal Security (2023-04 – 2024-02)
- Monitored premises to prevent theft, vandalism, and unauthorized entry
- Conducted regular patrols and maintained security logs
- Responded promptly to incidents and emergencies
Customer Service Representative at Macys (2022-04 – 2023-03)
- Interacted with customers via phone, email, and live chat to address inquiries, process orders, and resolve issues promptly.
- Managed customer accounts, updated contact information, and processed billing inquiries and payments.
- Maintained a high level of product knowledge to provide accurate information and recommendations to customers.
- Handled escalated calls and complaints with professionalism and diplomacy, striving to achieve satisfactory resolutions.
- Consistently met or exceeded customer service metrics, including call resolution time and customer satisfaction ratings.
Receptionist at Emory (2020-01 – 2021-04)
- Welcomed visitors and clients in a professional and friendly manner, directing them to appropriate personnel or departments.
- Answered and directed incoming calls, taking messages and transferring calls as needed.
- Managed appointment scheduling and maintained calendars for meeting rooms and conference facilities.
- Handled incoming and outgoing mail, packages, and deliveries, ensuring prompt distribution to recipients.
- Assisted with administrative tasks such as data entry, filing, and photocopying documents.
- Maintained cleanliness and organization of the reception area, ensuring a positive first impression for visitors and clients.
