Bria W.

Detail-oriented administrative professional with experience supporting high-volume medical offices through scheduling, records management, insurance verification, and front desk operations. Skilled in data entry, phone communication, and maintaining accurate electronic records. Known for organization, professionalism, and the ability to manage multiple administrative tasks in fast-paced environments.

Experienced in processing insurance authorizations, verifying benefits, and maintaining organized records to support billing accuracy and office efficiency. Strong communication and organizational skills with the ability to multitask, prioritize responsibilities, and provide reliable administrative support across departments. Proficient in electronic medical record (EMR) systems and Microsoft Office, with a focus on accuracy, efficiency, and professionalism in all administrative functions.

Ophthalmic Assistant at Eye Care Clinic (2025-07 – Present)

Conduct preliminary eye tests and assist with patient workups in an ophthalmology clinic setting.

• Conduct preliminary eye tests, including visual acuity, tonometry, and autorefraction
• Maintain up-to-date knowledge of authorization regulations and requirements
• Assist with patient workups and prepare for physician exams
• Document patient information accurately in the EMR system
• Assisted in the development of patient treatment plans and follow-up care instructions
• Measure patients' visual acuity, refractions, and eye muscle balance
• Apply eye drops and other medications to patient's eyes as directed
• Educate patients on medication administration and postoperative eye care
• Assist in the development of authorization request forms
• Coordinate with other departments to ensure authorization accuracy
• Provide translation services for non-English-speaking patients to facilitate clear communication with healthcare providers and improve patient understanding of medical instructions

Patient Services Representative / Medical Assistant – Pain Management at Alabama Orthopaedic Clinic, P.C. (2024-04 – 2025-04)

Managed patient services, scheduling, insurance verification, and assisted with medical procedures in a pain management clinic.

• Manage appointment scheduling system to optimize patient flow and minimize wait times
• Process patient pre-authorizations and referrals
• Manage patient files and ensure accuracy of patient information in the system
• Manage patient intake, check-in/out, scheduling, and insurance verification
• Assist with injections, specimen collection, and room preparation
• Monitor vital signs and support the pain management provider during procedures
• Answer patient phone calls and triage calls to the appropriate departments
• Administer medications following proper protocols and dosage guidelines to ensure patient safety and adherence to treatment plans
• Collaborate with insurance companies to verify coverage and facilitate timely billing processes for services rendered
• Assist physicians with patient exams and treatments
• Administer injections, immunizations, and other medications as directed by a physician
• Obtain patient consent forms and ensure that all relevant forms were signed

Cashier at McAlister's Deli (2021-01 – 2024-02)

Managed cash transactions, customer service, and operational duties in a high-volume restaurant setting.

• Balance the cash drawer by meticulously counting cash at the beginning and end of every shift
• Proficient in computing wages, deductions, and other payroll-related activities
• Adept in maintaining employee records and payroll information
• Maintain accurate records of all transactions
• Maintain knowledge of restaurant menu items and specials
• Perform opening and closing duties
• Monitor dining room for cleanliness and customer satisfaction
• Deliver friendly, efficient service and manage accurate cash handling
• Train new team members and resolve customer inquiries
• Maintain a positive work environment in a high-volume setting

Inventory Merchandise Specialist at Mobile Fire and Rescue (2018-06 – 2018-08)

Managed medical supply inventory and assisted with training in an emergency services organization.

• Monitor inventory levels and replenish stock as necessary
• Perform cycle counts to ensure accuracy of inventory levels
• Monitor stock levels to ensure that there were sufficient supplies to meet customer demand
• Track and monitor inventory levels to ensure timely replenishment
• Demonstrate knowledge of medical protocols and procedures in emergency situations
• Collaborate with other healthcare professionals to ensure the best patient care
• Assist in the maintenance of medical supply inventory
• Assist in training of EMTs and paramedics
• Attend staff meetings with the city of Mobile and City Officials

Associate in Applied Science in Healthcare Administration – Bishop State Community College (2027-03)

High School Diploma – Mobile Christian (2021-05)