Director of Operations at True North Outdoor, LLC. (2025-01 – Present)
- Track and look for ways to increase efficiencies in daily production/ operation strategies.
- Build/ maintain relationships with vendors along with key client's portfolios.
- Manage companies Fleet and equipment life expectancy along with newer, more efficient industry capabilities.
- Direct reporting of updates and opportunities for increased profits in revenue and company efficiencies.
Sales Director/ Business Development Coach at Blue Beetle Pest Control (2023-01 – 2025-01)
- Create & implement effective sales strategies to meet business goals.
- Manage, motivate & mentor sales team
- Analyze & report on sales performance to ownership
- Promote a culture of continuous improvement & high performance
Account Manager/ Business Development/ Branch Estimator at Brightview Landscape (2020-01 – 2023-01)
- Set goals and objectives and establish policies for various departments in the organization.
- Manage book of business to maintain a contract retention of 96% or higher
- Mentor/ train account managers in focusing on route density and wallet share through a book of business.
- Help with training, onboarding and mentoring sales team members.
- Make data-driven decisions and recommendations for improving the sales funnel and process.
Operations Manager at Brightview Landscape (2020-01 – 2023-01)
- Coach and develop teams in the implementation of best safety practices
- Identify staff needs, perform hiring duties, and prepare daily/weekly schedules
- Proactively address performance and quality issues among staff and client properties.
- Assist Branch Manager in overall leadership of the branch.
Sr. Production Manager at Hermes Landscaping (2016-01 – 2020-01)
- Oversee overall corporate operations with a revenue budget exceeding of $12M annually.
- Establish and train quality standards
- Responsible for creating and enhancing the culture of the company.
- Development and implementation of corporate policy, mission, vision, and values.
- Identify, maintain staffing needs and utilize proper equipment requirements to increase efficiency and profitability.
Sr. Account Manager at Hermes Landscaping (2016-01 – 2020-01)
- Responsible for training/ coaching of account managers on best practices, time management, new business development, lead generation, proposal presentations and customer relations.
- Manage book of business to maintain a contract retention of 96%
- Mentor/ train account managers in focusing on route density and wallet share through a book of business.
- Maintain client satisfaction, enhancement estimation/bidding and sales, quality control, maintain contract retention rate of 96%, new business development within managed book of business.
Sales Manager at Comcast/ NBC Universal (2013-01 – 2016-01)
- Monitor, maintain sales goals and forecasts to present updates on a monthly/ quarterly basis.
- Increase market share and sales by creating sales training and team building to targeted locations.
- Responsible for effectively presenting the value of products and services to drive sales and profitability of the sales team.
- Discover and provide a solution to meet and exceed the customer's needs and expectations.
Branch Manager at Epic Landscape Productions, L.C. (2005-01 – 2013-01)
- Manage branch operations so that work is performed safely and produced on budget at the same time meeting quality expectations.
- Develop SOP's for the departments and oversee the implementation.
- Coordinate the operation and maintenance of a fleet of vehicles, trailers and equipment.
- Annual budget development and forecasting for the department.
Outside Sales/ Account Manager at Epic Landscape Productions, L.C. (2005-01 – 2013-01)
- Responsible for communicating with clients to identify their needs and work out how the company can best meet those requirements for B2B sales.
- Build and manage relationships with clients while developing business opportunities from new and existing.
- Prepare sales reports, annual forecasts and account status reports to be presented to senior management.
- New business development, lead generation, bidding/estimating, proposal presentation.
Operations Manager at Doctor's Lawn and Landscape (2001-01 – 2005-01)
- Establish work schedules; supervise staff, project management and interact with client to ensure customer satisfaction and Quality standards.
- Maintain company policies and procedures while providing a safe and secure work environment.
- Assist in the planning operational activity, Implementation and management of said operational plans.
- Instrumental in the planning, startup and staffing of branch location to increase revenue and market share.
CEO/ President at Johnson Landscape Services (1998-01 – 2001-01)
- Oversee all corporate operations with a revenue budget exceeding $2M annually.
- Training employee's the techniques and principles used in the landscape industry, adherence to industry standards and maintenance of related equipment, tools and supplies.
- Implement departmental and organizational policies and procedures to maximize output and efficiency.
- Budget development and annual sales/revenue projections.
Non-Commissioned Officer at United States Marine Corps (1990-01 – 1998-01)
- Educate and train newly commissioned officers, providing technical skills and instilling in them judgment necessary to achieve future leadership challenges.
- Responsible for the security of sensitive information, national assets and personal protection of dignitaries in foreign countries.
- Responsible for the coordination of security standards and procedures in multinational events and political campaigns.
- Leadership of subordinates in the attainment of specific company objectives and missions.
