Brian Lawson

Customer service and operations professional with eight years of Publix department management experience, plus restaurant leadership, sales, and independent contractor work. Skilled in resolving customer concerns and training teams. Seeking remote customer support, operations support, or inside sales roles.

Crew Member - Taco Bell

(2026-01)

Serve customers, prepare orders accurately, and support daily restaurant operations.

Independent Delivery Driver and Contractor - Multiple delivery platforms

(2022-12)

Manage grocery and restaurant orders across multiple platforms, from acceptance through delivery, with attention to accuracy and timely customer communication.

• Plan routes and schedules independently; resolve delivery issues and maintain records of earnings, expenses, and mileage.

Sales and Delivery Representative - Boar's Head

(2022-10 - 2023-01)

Coordinated deliveries, merchandising, inventory, and customer-facing sales across retail and foodservice accounts.

• Maintained account relationships and addressed service needs while representing the brand.

Assistant Deli Manager - Publix

(2014-03 - 2022-10)

Helped direct daily operations of a high-volume deli, including staffing, customer service, scheduling, ordering, and inventory.

• Trained and coached employees; handled customer concerns and coordinated priorities with managers and vendors.
• Balanced service, product availability, quality, and waste control in a fast-paced environment.

Kitchen Manager - McDonald's

(2012-06 - 2014-03)

Led back-of-house operations and supervised multiple shift managers and teams of approximately 20–30 employees per shift.

• Managed staffing, labor, food costs, equipment issues, and training to maintain service during busy periods.

Assistant Manager - Taco Bell

(2010-02 - 2012-06)

Supervised shifts, assigned work, trained employees, assisted with inventory and cash handling, and resolved customer issues.

Sales Representative - Various companies

(2000-05 - 2012-02)

Sold automotive, home service, promotional, and consumer offerings; developed prospects, assessed needs, presented solutions, and followed up with customers.

Infantry Soldier - United States Army

(1995-08 - 1998-08)

Served in a mechanized infantry unit, operated and maintained Bradley Fighting Vehicles, and deployed to Kuwait in support of Operation Intrinsic Action.

Bachelor of Science - Elementary Education - University of Missouri–St. Louis (2009)