Adriana-Roxana Munteanu

Customer Success Manager with 10+ years of experience across the UK, Germany, and Romania, specialising in process improvement, service delivery, and client retention. Managed 350+ B2B accounts remotely, led a team of 13 field technicians, and grew a workforce account from 100 to 300+ workers. Fluent in English, German, and Romanian and a strong differentiator for European client-facing roles.

A fast, self-directed professional who builds operational systems from scratch, takes full ownership of outcomes, and consistently delivers more than expected. Comfortable working remotely, asynchronously, and across time zones. Full UK right to work.

No sponsorship required.

South Service & Maintenance Manager at Oasis Plants (2025-10 – Present)

• Managed 350+ B2B customer accounts across London and surrounding areas, serving as the primary contact for all service delivery, escalations, and account management.
• Led a remote team of 13 field technicians and introduced structured 1-to-1 reviews, individual job specifications, and a new Head Technician role.
• Built a comprehensive customer database from scratch covering all 350 accounts creating the company's first single source of truth for service operations.
• Designed a cross-departmental tracking sheet connecting office, warehouse, and field teams enabling full workflow visibility at every stage.
• Implemented a QR code post-service review system, collecting structured customer feedback after every visit.
• Completely restructured all technician routes across the region, improving efficiency and customer coverage.
• Managed all customer complaints proactively with step-by-step traceable action plans significantly improving retention outcomes.
• Presented KPI reports, staffing updates, and operational insights to senior leadership on a regular basis.

Account Manager, Onsite Recruitment at Staffline (2025-01 – 2025-10)

• Grew a key B2B manufacturing client account from ~100 to 300+ temporary workers and one of the largest and most profitable accounts in the North region.
• Served as the single point of contact for the client, running regular business reviews and aligning workforce delivery to operational goals.
• Managed the full onboarding and enablement cycle: sourcing, interviewing, inductions, training, and ongoing welfare support.
• Designed and implemented an office workflow structure from scratch, improving team efficiency and ensuring all staffing deadlines were met.
• Managed payroll, attendance tracking, and compliance for 300+ temporary workers.
• Achieved iHasco Food Safety & Hygiene Level 2 qualification while in role.

Personal Assistant to Musician at Michael Fesser (2024-02 – 2024-07)

• Managed diary, scheduling, and administrative tasks across multiple time zones and strict deadlines.
• Coordinated YouTube content planning and digital media production using Adobe Suite.
• Handled confidential documents and sensitive information with full discretion.

Barista & Senior Team Member at Various Café Environments (2019-09 – 2024-07)

• Trained and mentored new staff across multiple venues to uphold consistent service standards.
• Managed daily operations, cash handling, and stock control in high-volume environments.

Office Manager at DRIM Distribute FMCG (2019-01 – 2019-09)

• Managed day-to-day office operations for a major FMCG distributor, including invoice processing, financial data entry using SAP, and workflow coordination.
• Implemented process improvements that boosted cross-team efficiency and productivity.

Office Manager at Edrinks.ro FMCG Distribution (2015-01 – 2018-12)

• Grew and led the west region office team from 2 to 7 people, taking full ownership of all operations for a major FMCG distributor working with brands including PepsiCo and Ursus.
• Served as primary customer contact for all complaints and queries and resolving issues quickly and maintaining strong client relationships.
• Managed invoicing, financial reporting, archive management, and stock inventory.
• Planned and optimised delivery routes and coordinated logistics across the region.
• Trained and onboarded all new office hires, building a consistent and high-performing team culture.

Degree in Romanian & English Language and Literature – University Aurel Vlaicu (2016 – 2017)

High School Diploma in Technician in Economic Activities – Grup Scolar Industrial Sebis (2007 – 2011)