Brian Mason

Licensed Property & Casualty insurance professional with experience in sales, customer service, risk evaluation, and coverage analysis. Holds active Property & Casualty licenses in all 50 states and has a proven record of delivering exceptional customer experiences while maintaining an 85% Qualtrics customer satisfaction average. Seeking to transition into commercial underwriting, where strong analytical, communication, and relationship-building skills can contribute to profitable risk selection and agency partnerships.

Licensed Insurance Sales Representative - TTEC / Progressive Insurance - Remote

• Assisted customers with personal lines insurance needs by evaluating risk factors and recommending appropriate coverage solutions.
• Explained policy provisions, endorsements, deductibles, and coverage options in a clear and professional manner.
• Reviewed customer information to identify underwriting considerations and ensure accurate policy placement.
• Built trust with customers through consultative conversations and strong attention to detail.
• Maintained an 85% average Qualtrics customer satisfaction score while consistently meeting performance expectations.
• Navigated multiple systems simultaneously while managing a high-volume workload in a remote environment.
• Demonstrated strong documentation practices and compliance with insurance regulations.

Previous Customer Service & Sales Experience

• Developed strong communication and relationship-building skills through customer-focused roles.
• Resolved complex customer concerns while maintaining professionalism and service standards.
• Consistently met productivity and performance goals in fast-paced environments.

Bachelor's Degree - Business-related coursework