Briana Bowen

Reviewed patient records for insurance policies, and obtained insurance authorizations for patient stays. Completed utilization reviews with insurance companies for continued coverage for patients while inpatient. Obtained primary care and outpatient mental health providers for patients that lacked them, made appointments to follow up after discharge, as well as setting up transportation upon patient discharge.

Discharge Planner-RBHU at Rome Health (2025-09 – Present)

• Reviewed patient records for insurance policies, and obtained insurance authorizations for patient stays.
• Completed utilization reviews with insurance companies for continued coverage for patients while inpatient.
• Obtained primary care and outpatient mental health providers for patients that lacked them, made appointments to follow up after discharge, as well as setting up transportation upon patient discharge.

Storeroom Clerk at Rome Health (2025-04 – 2025-09)

• Stocked various areas of the hospital daily with all necessary supplies.
• Received incoming packages that were delivered to the storeroom daily.

Mental Health Therapy Aide at Mohawk Valley Psychiatric Center (2024-12 – 2025-03)

• Assisted children with daily living, monitored their behavior and location, and promoted recovery goals by teaching life skills and acceptable behaviors, while also documenting patient activities and progress.
• Provided a safe and supportive environment as well as assisting with the implementation of treatment plans.

Care Manager at CNY Home Health Network (2024-06 – 2024-09)

• Provided care management services to Medicaid or Medicaid Managed Care to eligible adults. Assisted with the transition from the hospital back to the community, obtaining safe housing, legal assistance, food and other health and essential needs, assisted with transportation to and from appointments, assisted with some psychosocial needs, and assisting to get involved in activities to improve quality of life.

Interim Facility Administrator at Willow Park Assisted Living Facility (2023-04 – 2024-06)

• Managed a facility with a census of 54/60 residents as well as continuing to work as the case manager while the Administrator is on a leave of absence. I have overseen resident funds, going to the bank to withdraw money for the facility, hiring and terminating staff, daily management meetings with our new management team, facility ordering, 24/7 on call for building emergencies, awareness of all resident whereabouts, speaking with families, speaking with the Department of Health (DOH), completing daily DOH surveys, completing DOH Plan of Corrections for facility citations, daily census, assisting residents in paying their bills, sending building bills to management team, as well maintaining my job as the facility case manager and those duties.

Case Manager at Willow Park Assisted Living Facility (2022-10 – 2024-06)

• Assisted with maintaining residents' daily living, mental health, medical appointments, assessments, mental health referrals, social security benefits, maintained Medicare/Medicaid benefits, and provided reassurance. Resident population is about 70% mental health and past substance abuse history. I am very familiar with mental illness in the geriatric or older adult population (schizophrenia: bipolar/paranoid, personality disorder, depression, suicidal ideations, obsessive compulsive disorder, impulse disorder and panic disorder. I am also familiar with autism in older adults as well as Asbergers syndrome. Problem solving difficult resident situations, counseling, on call rotation.

Wound Care Certified Nurse's Aide at Vohra Wound Care Physicians (2022-07 – 2022-10)

• Assisted Wound Care Physician in daily wound rounds at nursing homes, completed care when necessary.

Assistant Director of Activities & Certified Nurse's Aide at Sunset Nursing and Rehabilitation Center (2021-11 – 2022-09)

• Created activities for the memory care wing, aided in daily activities, completed assessments on residents, (new admits, quarterly and annually), attended care plan meetings with Social Worker, residents and their families.

Ombudsman Program Coordinator at Resource Center for Independent Living (2021-02 – 2021-11)

• Advocated for residents of nursing facilities, assisted living facilities and adult homes. Worked to resolve problems and complaints, aided with program audits and completed case notes in program system.

Certified Nurse's Aide at Masonic Care Community (2019-11 – 2020-06)

• Aided long-term care residents in activities of daily living.

Certified Nurse's Aide at Betsy Ross Skilled Nursing Facility (2014-09 – 2020-11)

• Aided long-term care residents in activities of daily living.

Master of Social Work in Social Work – Keuka College (2024-05)

Bachelor of Social Work in Social Work – Keuka College (2021-01 – 2023-05)

Chemical Dependency Practitioner AAS in Human Services – Mohawk Valley Community College (2017-09 – 2020-12)