Michelle Nunez

Dedicated and detail-oriented administrative and human services professional with extensive experience in office management, case coordination, client services, and substance abuse counseling support. Proven ability to manage high-volume workloads, maintain confidentiality, and provide exceptional organizational and administrative support in fast-paced environments. Strong interpersonal and communication skills with the ability to build positive relationships with clients, healthcare professionals, attorneys, vendors, and multidisciplinary teams.

Bilingual in English and Spanish with a strong commitment to client advocacy and operational excellence.

CASAC-T - PROJECT HOSPITALITY - Staten Island, NY

(2025-12)

• Conduct pre-intake screenings and comprehensive client assessments.
• Facilitate individual and group counseling sessions focused on recovery and relapse prevention.
• Coordinate care with medical providers, courts, probation/parole officers, and external agencies.
• Develop and implement individualized treatment and relapse prevention plans.
• Maintain accurate client records, documentation, and referrals.
• Participate in treatment planning meetings, case conferences, and interdisciplinary team discussions.
• Monitor client compliance with program requirements and recovery goals.

Office Manager - PROJECT HOSPITALITY - Staten Island, NY

(2024-09 - 2025-11)

• Oversaw daily administrative operations for program services.
• Managed vendor communication, expense reconciliation, office inventory, and filing systems.
• Coordinated with Accounts Payable regarding invoices and financial documentation.
• Assisted with fiscal year-end projects, audits, compliance logs, and reporting.
• Maintained confidential employee and client records.
• Served as a Spanish interpreter for clients and healthcare professionals.

Office Assistant - PROJECT HOSPITALITY - Staten Island, NY

(2023-04 - 2024-08)

• Prepared reports, memos, correspondence, and invoices.
• Maintained organized electronic and manual filing systems.
• Assisted leadership with administrative projects and daily office operations.
• Coordinated mail distribution and monitored office supply inventory.

Case Manager - LAW OFFICES OF BRYAN BARENBAUM - Brooklyn, NY

(2022-03 - 2023-04)

• Managed over 80 personal injury and workers' compensation cases simultaneously.
• Coordinated communication between clients, medical providers, and insurance companies.
• Obtained medical records, MRI reports, and treatment updates.
• Updated and maintained client files using Needles software.
• Prepared HIPAA authorizations and legal documentation.
• Assisted attorneys with scheduling EUOs, depositions, and hearings.

Supervisor - DORAL HEALTH & WELLNESS - Brooklyn, NY

(2019-10 - 2021-09)

• Supervised Adult Day Care daily operations and participant services.
• Managed scheduling, transportation coordination, and Medicaid/Medicare appointments.
• Organized participant activities and maintained attendance records.
• Assisted with claims processing and administrative reporting.
• Maintained confidential participant information and documentation.

Office Administrator - MASTER INSIDE CORP - Woodside, NY

(2018-01 - 2018-05)

• Performed administrative support including filing, scanning, invoicing, and recordkeeping.
• Maintained employee time records and project documentation.
• Coordinated contractor enrollment paperwork and company invoices.
• Assisted with scheduling meetings and safety conferences.

Office Manager / Accounts Receivable - SPRINT INTERNATIONAL - Brooklyn, NY

(2016-02 - 2017-07)

• Managed billing, invoicing, collections, and accounts receivable processes.
• Processed purchase orders, checks, invoices, and financial statements.
• Maintained petty cash records and issued payments through QuickBooks.
• Scheduled deliveries and handled customer communications.

Front Desk Receptionist - GOLDEN AGE ADULT DAYCARE - Brooklyn, NY

(2013-05 - 2014-11)

• Managed front desk operations, scheduling, and client intake.
• Submitted Medicaid claims using Universal Software System.
• Maintained attendance records, petty cash, and employee timesheets.
• Assisted clients and visitors with inquiries and scheduling.

Associate Degree - Business Administration - ASA College (2014-09)

CASAC Certification - Credentialed Alcoholism and Substance Abuse Counselor - Samaritan Village (2025-08)