Business Operations Specialist
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With over 2 years of experience in customer success and account management, I’m passionate about building strong relationships and helping clients achieve their goals. I love creating seamless, impactful customer experiences and driving measurable results. My special skills include data analysis, project coordination, and a talent for simplifying complex processes to maximize efficiency.
Fluent in English and French, I thrive in multicultural environments and enjoy turning challenges into opportunities for growth
I worked as a Customer Success Associate at Maki People from 2021 to 2022. I loved working closely with clients to help them succeed, using tools like Snowflake and Tableau to deliver insights and improve processes that made a real difference in their experience
More recently, I was a Business Operations Manager at SumUp from 2023 to 2024 where I focused on streamlining processes to make things easier for both the team and our customers. One of my favorite achievements was reducing merchant order reception time by 2 days by consolidating workflows and ensuring smooth project execution.
I have attained a bachelors and masters in International Business.
