Receptionist - Modern Edge Hair Salon - Levittown, PA
(2024-08)
- Greeted clients warmly upon arrival at salon, creating a welcoming atmosphere.
- Coordinated appointment scheduling with salon software to enhance client flow.
- Answered phone calls and addressed client inquiries promptly to maintain high satisfaction levels.
- Maintained clean and organized reception area to enhance client experience.
- Assisted stylists by preparing client records and service details accurately.
- Handled cash and processed payments with precision during checkout.
- Coordinated with team members to facilitate smooth daily operations.
- Delivered tailored product information to clients based on individual preferences.
Cashier Team Lead - Acme Foods - Levittown, PA
(2020-04 - 2024-06)
- Supervised cashier team to ensure efficient customer service and smooth store operations.
- Trained new cashiers on register procedures and effective customer interaction techniques.
- Managed cash handling processes, maintaining accurate cash drawers at all times.
- Resolved customer complaints promptly, providing effective solutions to enhance satisfaction.
- Coordinated shift schedules for cashier staff to optimize coverage and service quality.
- Assisted in inventory management by tracking merchandise at point of sale.
- Implemented best practices for cleanliness and organization at registers.
- Monitored cashier performance and delivered constructive feedback.
Dog Daycare Attendant - Central Bark Doggy Daycare - Langhorne, PA
(2019-05 - 2020-03)
- Supervised playgroups to promote safe and engaging interactions among dogs.
- Provided daily care through feeding, grooming, and exercise for all dogs.
- Monitored dog behavior to detect signs of stress or aggression promptly.
- Assisted pet owners during drop-off and pick-up with exceptional customer service.
- Organized enrichment activities to enhance physical and mental stimulation for dogs.
- Trained new staff on effective dog handling techniques and daycare policies.
- Collaborated with team members to enforce safety protocols and procedures.
- Maintained cleanliness by regularly sanitizing cages, bowls, toys, and other frequently used areas.
Cashier - Pets Plus Natural - Langhorne, PA
(2017-09 - 2019-04)
- Processed customer transactions efficiently and accurately at a pet supply retailer.
- Guided customers in selecting appropriate products for their pets' needs, enhancing satisfaction.
- Managed cash register operations, including handling cash and credit transactions.
- Organized and maintained checkout area, contributing to a positive shopping experience.
- Educated customers about product features and benefits for better decision-making.
- Assisted with daily animal care and feeding routines.
- Maintained cleanliness of shelter facilities and animal housing areas.
- Supported adoption events by organizing materials and interacting with visitors.
- Collaborated with community members to promote responsible pet ownership through educational initiatives.
Guest Relations Associate - Sesame Place - Langhorne, PA
(2015-04 - 2017-12)
- Greeted guests and provided detailed information on park attractions and services to enhance their visit.
- Resolved guest complaints, ensuring positive experiences for all visitors.
- Assisted with ticketing and reservation inquiries efficiently.
- Scheduled reservations for special occasions such as weddings and corporate events.
- Collaborated with team to ensure cleanliness and organization of guest areas, improving overall guest satisfaction.
- Conducted surveys to gather guest feedback on services and experiences, informing improvements in service delivery.
- Trained new associates on customer service protocols and park operations.
- Monitored guest behavior to ensure safety and adherence to policies.
