Brice Richmond
Document & Data Analyst
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About
Analyst with 7+ years of experience across document review, records accuracy, financial services, and technical support. Verifies records against source documents, catches discrepancies before they reach the client, and consistently hits daily productivity and quality targets.
Background in mortgage title work and confidential records handling, and quick to learn new systems and client-specific procedures.
Experience
Document Analyst - RipCord / Vastec - Tampa, FL
(2026-02)
- Review, digitize, and index sensitive records under strict security and confidentiality protocols.
- Audit digitized records against source documents and correct discrepancies before final delivery.
- Follow detailed client-specific procedures while meeting daily productivity and quality targets.
Mortgage Chain of Title Specialist - Covius - Palm Harbor, FL
(2025-12 - 2026-02)
- Analyzed real estate documents and images to clear mortgage assignment chains and prepared curative documents to client specifications.
- Routed orders through established process flows and applied specialized handling where required.
- Met KPI targets for productivity and error rate, including overtime and weekend work to meet client deadlines.
Technical Specialist (Seasonal) - Apple - Tampa, FL
(2025-07 - 2025-10)
- Tracked recurring customer issues to surface common problems and speed up resolutions.
- Troubleshot Apple devices and software, and helped streamline repair intake during peak periods.
Recreation Assistant - Air Force Civilian Service - MacDill AFB, Tampa, FL
(2024-02 - 2024-08)
- Collected and reported facility and equipment usage data for leadership review.
- Audited and maintained equipment records, improving the accuracy of inventory reporting.
- Coordinated large-scale events with leadership and outside sponsors for service members and DoD families.
Customer Support Specialist - Wise (TransferWise) - Tampa, FL
(2022-12 - 2023-10)
- Processed financial transactions securely and in line with internal policy and regulatory requirements.
- Documented recurring customer pain points and wrote help content that reduced repeat inquiries.
- Resolved inquiries across chat, email, and phone with consistently high satisfaction scores.
Remote Technical Support - Computer Generated Solutions (Lenovo / IBM) - Remote
(2022-06 - 2022-12)
- Diagnosed hardware and software issues for Lenovo and IBM clients and escalated complex cases per protocol.
- Trained new team members on troubleshooting procedures.
Sales Advisor - Best Buy - Wesley Chapel, FL
(2021-05 - 2022-05)
- Advised customers on technology purchases while meeting sales and service goals; processed payments and credit applications accurately.
Barista / Trainer - Target (Starbucks) - Tampa, FL
(2018-10 - 2021-04)
- Trained new hires on service standards and food safety; handled high-volume cash and card transactions accurately.
