Customer Experience Department Quality Assurance Coordinator
Send a job offer directly to this candidate
Hardworking and motivated professional seeking opportunities to contribute skills and grow. Committed to continuous improvement and developing leadership capabilities, with a focus on empowering individuals in the workplace.
Customer Experience Department Quality Assurance Coordinator at Navajo Tribal Utility Authority (2024-08 – Present)
Supporting the NTUA's quality standards by monitoring processes, maintaining documentation, and conducting audits. They identify quality issues, track non-conformances, and help implement corrective actions. The role involves preparing reports, training staff on procedures, and ensuring compliance with industry regulations.
Contact Center Quality Assurance Representative at Navajo Tribal Utility Authority (2017-05 – 2024-08)
Responsible for ensuring that NTUA call center services, or processes meet established quality standards. Monitor operations, conduct audits, review calls, identify defects or non-conformities, and work with operation teams to implement corrective actions. Help maintain consistency, improve workflow efficiency, and ensure compliance with NTUA policies. Support continuous improvement and helps deliver reliable, high-quality outcomes to customers.
Sales Associate at Sodo Wireless Cricket (2017-01 – 2017-05)
Provided extensive customer service support for Cricket products and wireless services, assisting customers with inquiries, troubleshooting, account updates and product recommendation.
Sales Associate at Market Source T-Mobile (2016-07 – 2017-01)
Promoted Family Mobile and T-Mobile services during events held throughout Walmart stores. Provided extensive customer service, assisting customers, troubleshooting, account updated and product recommendations.
Sales Associate / Manager at Graceland Portable Buildings of Gallup (2014-05 – 2016-04)
Assisting customers with selecting portable buildings, maintained the sales lot, provided products information and pricing, handled paperwork, and coordinated delivery for Graceland Portable Buildings.
High School Diploma – Central High School (2004-01 – 2005-01)
Certificate of Graduation – Suns-Diamondbacks Education Academy (2004-01 – 2005-01)
Criminal Justice – Phoenix College (2005-01 – 2006-01)
Criminal Justice – University of New Mexico (2006-01 – 2007-01)
