Brielle Yi

Managed confidential client records while maintaining accuracy and compliance with company privacy standards. Processed insurance policy changes, billing transactions, and documentation using internal databases. Communicated policy information clearly while assisting clients with questions and resolving account issues.

Account Representative at State Farm (2022-07 – 2025-02)

• Managed confidential client records while maintaining accuracy and compliance with company privacy standards.
• Processed insurance policy changes, billing transactions, and documentation using internal databases.
• Communicated policy information clearly while assisting clients with questions and resolving account issues.
• Coordinated with licensed agents to ensure accurate record-keeping and timely processing of client requests.
• Built strong client relationships through professional communication and exceptional customer service.

Residential Advisor at The Residential Village (2024-08 – 2025-06)

• Fostered a supportive community for a floor of 37 residents by building strong interpersonal relationships
• Served in a 24/7 on-call rotation, responding to urgent resident concerns and crises with thorough documentation
• Maintained resident safety and building security through routine rounds and distribution of safety information
• Co-organized and facilitated community events for 380+ students in collaboration with campus partners each quarter
• Developed marketing materials to promote Residential Life events and increase student engagement

Shift Lead at Sushi and Bowls (2025-03 – Present)

• Supervised front-of-house operations during high-volume shifts while maintaining efficient workflow.
• Train and mentor new employees on customer service standards and daily procedures.
• Resolve customer concerns professionally while ensuring a positive dining experience.
• Support team communication and daily operational efficiency.

Bachelor of Arts in Law, Economics, and Public Policy; Minor in Business Administration – University of Washington (2023-09 – 2026-06)