Britt P

Customer service and administrative professional with 14+ years of experience in call centers, healthcare, government, and claims processing. Skilled in customer support, data entry, documentation, Microsoft Office, insurance verification, problem resolution, and maintaining accuracy in fast-paced environments.

Payment & Correspondence Processor at Claimpay (2023-12 – 2024-08)

• Processed workers' compensation payments while reviewing insurance documentation for accuracy.
• Reconciled Excel reports and verified payment amounts.
• Communicated with insurance carriers to resolve payment discrepancies.

Office Assistant I at Mobile County Probate Court (2021-06 – 2023-05)

• Assisted customers by phone and in person while processing legal and Medicaid-related documents.
• Scheduled hearings, prepared court documents, and maintained accurate records.
• Managed incoming mail and routed inquiries to appropriate departments.

Enumerator at U.S. Census Bureau (2020-08 – 2020-10)

• Collected and verified demographic data using mobile technology.

Patient Access Representative at GetixHealth (2019-10 – 2020-03)

• Verified insurance eligibility and obtained authorizations.
• Registered patients and maintained records in Epic.

Reservation Agent at Hertz (2017-09 – 2019-03)

• Handled high-volume customer reservations and processed payments.
• Resolved customer concerns while meeting quality standards.

Certified Nursing Assistant at Kindred Healthcare & Mercy Life (2010 – 2017)

• Provided patient care, documented vital signs, and maintained HIPAA compliance.

Certificate in Massage Therapy – Fortis College

High School Diploma – Widefield High School