Britt P
Payment & Correspondence Processor
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About
Customer service and administrative professional with 14+ years of experience in call centers, healthcare, government, and claims processing. Skilled in customer support, data entry, documentation, Microsoft Office, insurance verification, problem resolution, and maintaining accuracy in fast-paced environments.
Experience
Payment & Correspondence Processor at Claimpay (2023-12 – 2024-08)
- Processed workers' compensation payments while reviewing insurance documentation for accuracy.
- Reconciled Excel reports and verified payment amounts.
- Communicated with insurance carriers to resolve payment discrepancies.
Office Assistant I at Mobile County Probate Court (2021-06 – 2023-05)
- Assisted customers by phone and in person while processing legal and Medicaid-related documents.
- Scheduled hearings, prepared court documents, and maintained accurate records.
- Managed incoming mail and routed inquiries to appropriate departments.
Enumerator at U.S. Census Bureau (2020-08 – 2020-10)
- Collected and verified demographic data using mobile technology.
Patient Access Representative at GetixHealth (2019-10 – 2020-03)
- Verified insurance eligibility and obtained authorizations.
- Registered patients and maintained records in Epic.
Reservation Agent at Hertz (2017-09 – 2019-03)
- Handled high-volume customer reservations and processed payments.
- Resolved customer concerns while meeting quality standards.
Certified Nursing Assistant at Kindred Healthcare & Mercy Life (2010 – 2017)
- Provided patient care, documented vital signs, and maintained HIPAA compliance.
Education
Certificate in Massage Therapy – Fortis College
High School Diploma – Widefield High School
